Customer Services Coordinator

Alexander Dennis Limited; Farnborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Alexander Dennis Limited in Farnborough is seeking a Customer Services Coordinator to be at the heart of our customer support operation. You will handle enquiries by phone and email, coordinate with engineers and internal teams, and ensure timely resolutions while maintaining high data accuracy.

Ideal candidates are customer-focused, with strong communication, organisational skills and the ability to thrive in a fast-paced environment where every interaction matters for customer experience.

Qualifications

• Customer-focused and able to communicate clearly with customers and colleagues.
• Capable of handling multiple enquiries with accuracy and speed.
• Experience with data entry and record-keeping for service requests.

Responsibilities

• Handle customer enquiries by phone and email and provide prompt assistance.
• Coordinate with engineers and internal teams to resolve service requests.
• Maintain accurate data on service cases and update customers on progress.
• Prioritise tasks to ensure timely resolutions and high customer satisfaction.
• Collaborate with the team to deliver a seamless customer experience.

Skills

Customer focus

Excellent communication

Phone & email handling

Data entry accuracy

Teamwork

Organisational skills

Resilience under pressure

Job description

Job Title: Customer Services Coordinator

Location

Farnborough

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As a Customer Services Coordinator, you'll be at the heart of our customer support operation, helping ensure customers receive prompt and effective assistance when they need it most.

You’ll manage customer enquiries relating to warranty and retail support, processing requests accurately and coordinating engineering resources to provide timely resolutions. Acting as a key point of contact, you’ll communicate with customers, engineers and internal teams to ensure service requests are handled efficiently, and customers are kept informed throughout.

This is an excellent opportunity for someone who enjoys customer interaction, problem-solving and working in a fast-paced environment where every day brings something different.

What We’re Looking For

We're seeking a customer-focused individual with excellent communication skills and a positive, professional telephone manner.

You’ll be comfortable handling customer enquiries by phone and email, managing multiple requests and maintaining a high level of accuracy when entering and maintaining data. You’ll enjoy working as part of a team while also being confident using your own initiative to resolve issues and support customers.

We’re looking for someone who thrives under pressure, has strong organisational skills and is committed to delivering an exceptional customer experience.

Bonus if you have:

• Previous experience in a customer service, helpdesk, call centre or service coordination environment.
• Experience within the automotive, commercial vehicle or wider motor trade industry.
• Experience scheduling engineers, technicians or field-based service teams.
• Knowledge of warranty processes or aftersales support activities.
• Experience using CRM, service management or customer support systems.
• Strong administrative and data entry skills.
• Experience handling customer complaints and resolving service issues.

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact

Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth

Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging

An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits:

Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety:

The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality:

We strive for excellence in our products, services, and all that we do.

Integrity:

We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability:

We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork:

We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability:

We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.