Commercial Administrator

OCS; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

We are seeking a detail-oriented administrator to provide reporting, update client and internal systems on time, respond to chases/escalations within SLAs, and help ensure contractual requirements are met.

Qualifications

• Experience working within facilities management (desirable).
• Strong MS Office suite experience including Excel.
• Experience using CAFM or other management systems.
• Prior experience in a similar role (desirable).
• Knowledge of Concept Evolution and Sharepoint (desirable).

Responsibilities

• Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
• Ensure client and internal systems are updated within set timescales throughout the life of the job.
• Respond to all customer chases/escalations within internal SLAs.
• Closing of tasks appropriately.
• Produce relevant information and updates required for inclusion in client/contract reports.
• Mitigate risk against performance penalties for failures by ensuring all applications and invoices are submitted on time. In line with contractual requirements.

Skills

Facilities management experience

Microsoft Office proficiency

IT knowledge

Tools

CAFM

Concept Evolution

Sharepoint

Excel

Word

Job description

About The Role:

Working Days: Monday to Friday 08.30 - 16.30

Key Responsibilities:

• Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
• Ensure client and internal systems are updated within set timescales throughout the life of the job.
• Respond to all customer chases/escalations within internal SLAs.
• Closing of tasks appropriately.
• Produce relevant information and updates required for inclusion in client/contract reports.
• Mitigate risk against performance penalties for failures by ensuring all applications and invoices are submitted on time. In line with contractual requirements.

Key Hiring Criteria:

• Experience working within facilities management is (desirable?.
• Good understanding and experience with Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position.
• Experience in using CAFM or other management systems.
• Prior experience in a similar role desirable.
• Knowledge of using Concept Evolution and Sharepoint (desirable).

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.