Commercial Account Manager *Permanent - Hybrid*

Office Angels; Gateshead; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Option to purchase additional annual'

Annual profit share

Enhanced pension

Life assurance

Health Cash Plan

Employee Assistance Programme

24/7 GP access

Share incentive scheme

Cycle to Work

Employee discounts

Long service awards

Free on-site parking

Job summary

Office Angels is recruiting a Commercial Account Manager to join a global business. You will manage an established portfolio, cultivate long-term relationships, and act as the primary contact, identifying growth opportunities and delivering excellent customer service.

The role is hybrid with hours aligned to the US market, offering a strong benefits package and career development within a stable, global organisation.

Qualifications

• Experience managing and developing existing customer accounts.
• Consultative, relationship-led approach to sales.
• Strong commercial awareness with ability to identify growth opportunities.
• Experience using a CRM system and sales pipeline.
• Excellent communication, relationship-building and negotiation skills.

Responsibilities

• Manage and develop an established portfolio of existing customer accounts.
• Build trusted, long-term customer relationships.
• Act as the primary point of contact for your customers.
• Identify opportunities to grow existing accounts.
• Develop account plans to maximise customer retention and long-term value.
• Prepare quotations, commercial proposals and tender submissions.
• Maintain accurate CRM records, sales forecasts and pipeline updates.
• Provide product guidance with technical colleagues when required.
• Collaborate with technical, operations and customer support teams to deliver outcomes.

Skills

Account management

Relationship management

CRM experience

Communication skills

Tools

Dynamics CRM

Job description

Commercial Account Manager - Your customers are already there. Your job is to help them grow.

If you're an experienced Account Manager who enjoys developing existing customer relationships, identifying opportunities for growth and delivering exceptional customer service, this could be the perfect next step in your career.

Office Angels are delighted to be partnering with a highly respected global business to recruit a Commercial Account Manager to join their established commercial team.

This isn't a cold-calling sales role. You'll inherit an established portfolio of customers, becoming their trusted point of contact while helping them maximise value, strengthen partnerships and identify opportunities to grow existing business. Working closely with technical, operations and customer support teams, you'll deliver an exceptional customer experience while contributing to the continued success of the business.

What's in it for you?

• Circa £30,000, depending on experience
• Quarterly Performance Bonus: between 10% and 40%
  • Monday to Thursday: 12:20pm - 8:00pm
  • Friday: 12:20pm - 6:00pm

• Hybrid working (Mondays and Fridays from home once fully trained)
• 25 days annual leave plus bank holidays
• Option to purchase additional annual leave
• Additional annual leave with length of service

Outstanding Benefits

• Annual Profit Share Scheme
• Enhanced company pension
• Life assurance
• Health Cash Plan (including dental, optical and therapies)
• Employee Assistance Programme
• 24/7 GP access
• Share Incentive Scheme
• Cycle to Work Scheme
• Employee discount platform
• Long service awards
• Free on-site parking
• Regular social events, summer parties, food trucks, wellbeing initiatives and monthly treat days

The Team

You'll be joining a genuinely supportive and collaborative commercial team that we know well because we've partnered with this business to recruit a number of its employees as it has continued to grow. The team is led by an experienced Head of Sales and includes Business Development Managers out in the field alongside an established team of Account Managers. Everyone works closely together, sharing knowledge, supporting one another and working towards common goals. This particular role is dedicated to supporting the US market, which is why the working hours are later in the day.

The Opportunity

This is a consultative, relationship-led role where you'll take ownership of an established portfolio of customer accounts.

Key Responsibilities

• Manage and develop an established portfolio of existing customer accounts.
• Build trusted, long-term customer relationships.
• Act as the primary point of contact for your customers.
• Identify opportunities to grow existing accounts.
• Develop account plans to maximise customer retention and long-term value.
• Prepare quotations, commercial proposals and tender submissions.
• Maintain accurate CRM records, sales forecasts and pipeline updates.
• Provide product guidance, working alongside specialist technical colleagues where required.
• Collaborate with technical, operations and customer support teams to deliver outstanding customer outcomes.
• Monitor account performance, analyse trends and identify opportunities for continuous improvement.

About You

You'll ideally have experience in Commercial Account Management, Account Management, Internal Sales, Customer Success, Business Development and/or Client Relationship Management

• Experience managing and developing existing customer accounts.
• A consultative, relationship-led approach to sales.
• Strong commercial awareness with the ability to identify growth opportunities.
• Experience managing a CRM system and sales pipeline.
• Excellent communication, relationship-building and negotiation skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good Microsoft Office skills (Dynamics CRM experience would be advantageous).

Why Join?

This is a business where people build careers, not just jobs. With exceptionally low staff turnover, a collaborative culture and genuine investment in its people, you'll be joining a stable global organisation that values its employees, recognises success and supports long-term career development.

If you're looking for a role where you can build lasting customer relationships, make a genuine commercial impact and be rewarded for your contribution, we'd love to hear from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.