Commercial Account Manager Apprentice

We Are Zenith; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

Intermodal Tank Transport (ITT) is seeking an organised customer service professional to act as the first point of contact for a defined customer list. You will handle order requests, provide service information, and ensure timely recharges of costs.

You will keep customers informed of load and delivery updates, coordinate with internal teams, and produce reports on OTIF and costs. This role focuses on accurate data entry, issue resolution, and proactive communication.

Qualifications

• Strong communication capabilities across stakeholders.
• Proficient IT literacy and systems usage.
• High attention to detail in processing orders and costs.
• Excellent organisation and time-management abilities.
• Customer care focus with a service mindset.
• Ability to identify and resolve issues quickly.
• Experience with administrative tasks and record-keeping.
• Numerical literacy for costs and invoicing.
• Analytical mindset to improve processes.

Responsibilities

• Manage customer order requests and provide accurate service information.
• Inform customers of changes, delays, and alternatives with costs.
• Communicate transport events such as load and delivery confirmations.
• Record order details in the system and coordinate with internal teams.
• Review reports and recharge any applicable costs after completion.
• Monitor templates against orders to ensure clear instructions.
• Assess complaints and implement safeguards against recurrence.
• Highlight unrecoverable costs to Team Leader.
• Monitor OTIF performance and suggest improvement plans.
• Produce customer-requested reports within required timeframes.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Administrative skills

Number skills

Analytical skills

Job description

To be the first point of contact for a defined list of customers. Handle order requests and queries, and help deliver excellent customer service. Ensure accurate and timely recharge of additional costs.

About this employer

Intermodal Tank Transport (ITT) has established itself as a market leader in global tank container logistics and transportation. We specialise in providing innovative supply chain solutions around the world through experienced staff with a dedication to safety, quality, efficiency, environmental and security management. Intermodal Tank Transport (ITT) was founded in 1993 and quickly established itself as a pioneer through the introduction of efficient isotank transport for bulk liquid trade lanes in and between the US and Latin America.

What you'll do at work

• Handle customer order requests and provide accurate and timely information about services, lead times and costs.
• Keep customers informed of any impact or changes to their orders as soon as possible and in the case of delays, provide alternative options and costs withthe communication.
• Ensure key events of the transports are communicated immediately such as load and delivery confirmations.
• Through the creation of an order, ensure all the required details are captured in the system and communicate key requirements to other internal departments to ensure all customer requests are met.
• Through the kickback report and review of the jobs after completion, review, advise the customer and recharge all applicableadditionalcosts.
• Review andmonitortemplates against completed orders to ensure all necessary instructions are available for relevant parties.
• Review complaints and implement safeguards to avoid repeated issues.
• Highlight to TeamLeaderany costs repeatedly incurred that are unrecoverable.
• Monitor OTIF performance by customer and provide improvement plans to achieve a consistently high score.
• Compile and produce any customer-requested reports, such as OTIF, extra costreportsetc., within thetimeframerequired.

KPIs

• Achieve service and financial targets and operate within set budgets
• Deliver outstanding levels of customer service
• Develop and maintain excellent relationships with both internal and external stakeholders.

The person we're looking for

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem-solving skills
• Administrative skills
• Number skills
• Analytical skills