Commercial Account Manager

InfluxData, Inc.; Manchester; Remote; GBP 42,000 - 62,000; Full time

Job summary

InfluxData is seeking an Account Manager to join our Commercial team. You will manage a portfolio of 30-40 accounts with a retention and growth focus, prioritizing candidates in the UK.

You will lead renewals, align commercial terms with customer needs, and collaborate with Sales, Support, and Marketing to maximize account value. Strong communication and relationship skills are essential for success.

Qualifications

• 1-3 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.
• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated with the ability to work independently and as part of a team.

Responsibilities

• Manage a portfolio of customer accounts and renewals with focus on retention and satisfaction.
• Lead renewal processes for each account, ensuring needs are met and terms align with expectations.
• Identify and implement growth opportunities within accounts to drive incremental revenue.
• Build and maintain relationships with key stakeholders in each account.
• Collaborate with cross-functional teams to enhance customer experience and maximize value.
• Monitor account health and proactively address risks to retention and growth.

Skills

Account management

Renewals

Relationship building

Negotiation

Communication

Job description

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com.

We are looking for a results driven Account Manager to join our Commercial team! In this role, you will manage a portfolio of around 30-40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.

At this time, we're prioritizing folks who live in the UK.

What you'll be doing

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.

• Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.

• Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.

• Build and maintain strong relationships with key stakeholders within each account.

• Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.

• Monitor account health and proactively address potential risks to retention and growth.

What we're looking for

• 1-3 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.

• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.

• Strong communication, negotiation, and relationship building skills.

• Self motivated with the ability to work independently and as part of a team.

It's a plus if you have

• Experience selling open source/SaaS

• Experience in NoSQL data technologies or other modern data platforms

• Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)

• Proficiency in another language such as French, or Italian

Interview Information:

Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.

Our Core Values

Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:

• We value each other

• We get stuff done

• We believe humility drives learning

• We embrace failure

• We are committed to open source

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing [e-mail].

InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.