Account Manager (m/f/d)

Infront; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health & wellness

Holiday entitlement

Pension scheme

Remote work

Learning & development

International culture

Office locations

Job summary

Infront is seeking a commercially driven Account Manager to own and grow a portfolio of strategic enterprise clients across the UK financial services market. You will partner with senior decision-makers to strengthen relationships, drive adoption, and deliver sustainable revenue growth.

You will lead strategic account plans, coordinate with Customer Success, Sales and Product teams, and represent the customer voice internally to influence product direction and ensure long-term success.

Qualifications

• Five+ years’ experience in Strategic, Enterprise or Key Account Management.
• Experience managing strategic enterprise accounts in financial services.
• Contract renewals, pricing, and long-term account growth experience.

Responsibilities

• Own the commercial success of a portfolio of strategic enterprise accounts across the UK.
• Develop and execute strategic account plans delivering year-on-year revenue growth.
• Build trusted relationships with executive stakeholders including C-suite leaders.
• Lead commercial discussions, renewals, pricing, and long-term partnerships.
• Identify opportunities to expand client adoption by aligning solutions with business objectives.
• Collaborate with Sales Specialists to position additional products and services.
• Partner with Customer Success to ensure measurable outcomes and high retention.
• Share market insights and customer needs to influence product development.

Skills

Strategic account management

Communication skills

Negotiation

Stakeholder management

Presentation skills

Job description

At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets.

For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust.

Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed.

About the Role

We are seeking a commercially driven Account Manager to own and grow a portfolio of strategic enterprise clients across the UK financial services market. Partnering with senior decision-makers, you will strengthen relationships, increase adoption of Infront’s solutions and deliver sustainable year-on-year revenue growth.

You will develop long-term account strategies, lead commercial discussions and identify opportunities to create additional value across the Infront portfolio. Working closely with Customer Success, Sales and Product teams, you will ensure a seamless customer experience, drive account expansion and represent the customer voice internally.

Your clients will include wealth managers, discretionary and execution-only brokers, investment banks, asset managers, private banks and other financial institutions. You will help them maximise the value of Infront’s financial technology ecosystem, including multi-asset market data, professional terminals, trading capabilities, workflow integrations, EMS/RSP connectivity, and web and digital solutions.

Key Responsibilities:

• Own the commercial success of a portfolio of strategic enterprise accounts, driving long-term growth, client retention, and value creation.
• Develop and execute strategic account plans that deliver sustainable year-on-year revenue growth.
• Build trusted relationships with executive stakeholders, including C-suite leaders, Heads of Trading, Heads of Wealth Management, CIOs, CTOs, and other senior decision makers.
• Lead commercial discussions, including contract renewals, pricing, negotiations, and long-term partnership planning.
• Identify opportunities to expand client adoption by understanding customers' business objectives and aligning them with the right solutions across the Infront portfolio.
  Introduce and collaborate with Sales Specialists to position additional products, capabilities, and services that create value for clients and support revenue growth.
• Partner closely with Customer Success Managers to ensure clients achieve measurable business outcomes while maintaining high levels of satisfaction, retention, and long-term success.
• Act as the commercial lead across Customer Success, Product, and Sales Specialist teams, ensuring a seamless customer experience and a coordinated approach to account growth.
• Represent the voice of the customer internally by sharing strategic market insights, customer feedback, and emerging requirements to help influence future product innovation.
• Monitor industry trends, competitive activity, and evolving client priorities to identify new opportunities for account growth and strategic expansion.
• Maintain strategic account plans, revenue forecasts, and a healthy pipeline of expansion opportunities across your customer portfolio.

Who you are

You are a commercially minded relationship builder who thrives on developing long-term partnerships and identifying growth opportunities. With strong business acumen and a passion for financial markets and technology, you build credibility with both business and technical stakeholders and are comfortable engaging with senior executives and leading strategic commercial discussions.

You are a strong match for this role if you:

• Have at least five years’ experience in Strategic, Enterprise or Key Account Management, or a similar client-facing commercial role within financial technology, market data, trading technology, wealth management or investment software.
• Have a proven track record of managing and growing strategic enterprise accounts in financial services, buildingtrusted relationships with executive and C-suite stakeholders.
• Have experience with contract renewals, commercial negotiations, pricing discussions and account growth.
• Understand market data and terminal solutions, multi-asset classes—including equities, fixed income, FX and derivatives—trading workflows, financial technology ecosystems, and front-, middle- and back-office processes.
• Have excellent communication, negotiation, stakeholder management and presentation skills.
• Are organised, commercially driven and motivated by building lasting, mutually successful partnerships.

Our offer

• Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
• Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
• Pension: Plan for your long-term financial wellbeing through our pension scheme, supported by employer contributions.
• Remote work: Enjoy the opportunity to work two days a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location.
• Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
• Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
• Our offices: Work from Europe’s leading financial centres and be at the heart of where finance happens.

Additional notes

All candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace.