Commercial Account Handler

Cavendish Maine; Woodborough; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Hybrid role two days in office

31 days holiday plus bank holidays

Competitive benefits package

Job summary

Cavendish Maine is recruiting a Hybrid Commercial Account Handler to support existing and new clients. You will work with Account Executives to service a diverse portfolio, handling renewals, amendments, and client inquiries with accuracy and professionalism.

The successful candidate will have commercial insurance experience, strong communication and negotiation skills, and be comfortable working in a hybrid setting with two office days per week. Progress toward CII qualifications is encouraged.

Qualifications

• Must have prior account handling in a commercial insurance setting.
• Strong communication, decision making and problem solving.
• Excellent relationship-building skills with clients.
• Experience using Acturis software.
• Ability to handle pressure and assimilate information quickly.
• Good influencing and negotiation capabilities.
• Solid commercial awareness.
• Willingness to progress with CII qualifications (preferred).

Responsibilities

• Deliver high quality and efficient service to clients.
• Assist Account Executives to service existing and some new customers.
• Process documentation for placing, amending, or renewing programmes.
• Support development of a professional company image and customer satisfaction.

Skills

Account handling

Communication

Decision making

Problem solving

Relationship building

Negotiation

Commercial awareness

CII progress

Education

CII qualifications

Tools

Acturis

Job description

A highly regarded independent Commercial Broker are currently looking to add hybrid Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients.

The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations.

This is a hybrid position with 2 days/week in the office.

About the role:

• To deliver high quality and efficient service to clients.
• Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers.
• Customers will range in size and shape, from smaller clients up to large corporate sized risks
• Ensure all documentation associated with placing, amending, or renewing clients’ insurance programmes is completed in a reasonable timescale and is accurate.
• Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction.

Key skills/experience required:

• Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge.
• Good communication, decision making and problem-solving skills.
• Excellent relationship building skills.
• Previous experience working with Acturis
• The ability to work under pressure and assimilate large quantities of information quickly
• Influencing and negotiation skills
• Commercial awareness
• An eagerness to progress with your CII qualifications would be supported, but is not essential

Salary/Benefits Information:

• Salary to £44k
• Hybrid role – 2 days/week in the office
• Competitive benefits package
• 31 days holiday (+ bank holidays)
• Excellent opportunity for career development and progression

Reference: DH/86860