Commercial Account Handler

Howden; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading insurance company as a Commercial Account Handler, where you'll engage with diverse clients and support the team in achieving objectives. This role offers opportunities for career progression and professional development in a collaborative environment.

Benefits

22 days holiday plus bank holidays

Life Assurance up to 4x salary

Income protection for up to 5 years

Contributory pension scheme

Access to Healthcare Cashplan

Gym membership discounts

Salary sacrifice schemes

Discounted insurance policies

High-street retailer discounts

Qualifications

• Strong attention to detail for client documentation.
• Build and maintain relationships with stakeholders.

Responsibilities

• Assist Commercial Account Executives in achieving high renewal retention.
• Process data promptly and accurately for client service.

Skills

Attention to Detail

Relationship Building

Data Processing

Learning Agility

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance, united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.

People join Howden for many reasons, but they stay for our culture, which sets us apart. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change at Howden.

• With a no-limits approach, we rise to any challenge, finding the right answers through collaboration. We aim to change the insurance narrative—doing right by our clients while using insurance to build resilience for individuals, businesses, and communities. Our efforts include pro bono work, insuring COVID-19 vaccine development, and de-risking the carbon market, leveraging our skills, knowledge, and networks to make a positive impact.

We are actively seeking a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the past 14 years, now comprising over 200 members across the UK. In this role, you will build rapport with clients ranging from sole traders to MDs/CEOs of large organizations, working closely with the Branch Manager to achieve objectives.

About you:

• You will have strong attention to detail, reviewing client documentation to ensure accuracy and comprehensiveness for the quoting process.
• You must be capable of building and maintaining strong relationships with internal stakeholders, clients, and external contacts to meet expectations and compliance standards.
• You will assist Commercial Account Executives in achieving high renewal retention, exceeding customer expectations, and meeting FCA requirements.
• You are willing to learn, as every day presents new challenges. This role offers opportunities to progress your career as a Commercial Account Handler and to further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems to support high-quality client service, internal processes, and informed analysis.

Rewards:

We believe great work and dedication should be rewarded, which is why we offer:

• 22 days holiday (plus bank holidays), increasing with length of service
• Core benefits focused on your health and financial protection, including:
• Life Assurance up to 4x salary
• Income protection for up to 5 years in case of illness or injury
• Contributory pension scheme – 4% employer and 5% employee contributions, rising to 5% & 5% in April 2025
• Access to Healthcare Cashplan for health-related benefits
• Lifestyle and financial benefits such as:
• Discounts on gym memberships across the UK
• Salary sacrifice schemes (Travel Insurance, Cycle to Work, Car leasing, Technology purchase)
• Discounted insurance policies through Howden
• High-street retailer discounts

What do we offer in return?

A career you define. At Howden, we value diversity—there is no one Howden type. We seek individuals who share our values:

• Our successes come from those brave enough to try something new
• We support each other through everyday moments and larger challenges
• We are committed to making a positive difference at work and beyond

Reasonable adjustments

We're dedicated to providing accommodations to align with your needs, including software, IT, office setups, flexible hours*, or hybrid working*. If you're interested but unsure whether this role is the right fit, apply anyway. If your profile matches the role, we will contact you to discuss any adjustments you may require.

*Note: Not all positions can accommodate changes to hours or location. Contact your Recruitment Partner for more information.