Commercial Account Handler

Howden UK Brokers; Shirley; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

22 days holiday

Life Assurance 4x salary

Income protection

Contributory pension 5% employer + 5%

Healthcare Cashplan

Gym membership discounts

Salary sacrifice schemes

Retail discounts

Job summary

Howden UK Brokers is seeking a Commercial Account Handler to join our Howden Consumer & Local Commercial team. You will build rapport with clients from sole traders to large organisations and support the Branch Manager to achieve objectives.

Based in the UK, you’ll liaise with internal teams and external contacts to ensure compliance with FCA requirements and high service levels. The role emphasizes attention to client documentation for quoting, strong stakeholder relationships, renewal

Qualifications

• You will review client documentation to support the quoting process.
• You will build and maintain relationships with internal stakeholders, clients and external contacts to ensure compliance and expectations are met.
• You will assist Commercial Account Executives in achieving high renewal retention and FCA compliance.
• You are willing to learn and progress your professional qualifications.

Responsibilities

• Review client documentation to support the quoting process.
• Build and maintain relationships with internal and external stakeholders to ensure service levels and compliance.
• Support Commercial Account Executives in achieving high renewal retention and meet FCA requirements.
• Seek opportunities to learn and progress your professional qualifications.

Skills

Attention to detail

Relationship building

Renewal retention

Willingness to learn

Data accuracy

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you

• You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards
• You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis

Rewards

• 22 days holiday (plus bank holidays), increasing through length of service
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme - 5% employer contribution and 5% employee contribution.
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Discounts on gym membership across the UK
• Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to discounted personal health policies - Critical illness, private medical, dental plans
• A range of insurance products available commission free, including home, motor, travel and specialist vehicles
• Access to hundreds of high-street retailer discounts

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent