Commercial Account Handler

Howden; Chester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

22 days holiday (plus bank holidays)

Life Assurance up to 4x salary

Contributory pension scheme

Healthcare Cashplan

Discounts on gym membership

Salary sacrifice schemes

Job summary

Howden is seeking a Commercial Account Handler to join its Consumer & Local Commercial team in the UK. The role focuses on building rapport with clients of all sizes, supporting Commercial Account Executives, and ensuring documentation accuracy to meet quoting and FCA standards.

You will work with internal stakeholders and external contacts in a hybrid environment, benefiting from clear career progression and structured benefits.

Qualifications

• Excellent attention to detail in reviewing client documentation for accuracy.
• Ability to build and maintain strong relationships with internal stakeholders, clients and external contacts.
• Support Commercial Account Executives to achieve high renewal retention while meeting FCA requirements.
• Willingness to learn and progress professional qualifications.
• Proficient in processing data on relevant systems to support client service and analysis.

Responsibilities

• Assist in building rapport with new and existing clients across a range of sizes.
• Support the quoting process and documentation review to ensure completeness and compliance.
• Help drive renewal retention and client satisfaction through proactive service.
• Collaborate with Branch Manager to achieve objectives.

Skills

Attention to detail

Relationship building

Stakeholder management

Renewal retention

Data processing

Tools

CRM systems

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve

objectives.

About you:

• You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is

comprehensive and accurate to support the quoting process

• You must have the ability to build and maintain strong relationships with internal stakeholders, clients and

external contacts to ensure we meet expectations and compliance standards

• You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst

exceeding customer expectations and meeting FCA requirements.

• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a

• Commercial Account Handler and become further your professional qualifications.

• You have the ability to process data promptly and accurately on relevant systems in order to support and improve

high levels of client service, internal process execution and to facilitate informed analysis

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
  • Contributory pension scheme – 5% employer contribution and 5% employee contribution
  • Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK
  • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to a range of insurance polices through Howden at discounted rates
  • Access to hundreds of high-street retailer discounts

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent