Commercial Account Handler

2117GB00 A-Plan Holdings (Unlimited); Thatcham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

22 days holiday

Life Assurance 4x salary

Income protection

Contributory pension 4%/5%

Healthcare Cashplan

Gym discounts

Salary sacrifice options

Discounted insurance policies

Retail discounts

Job summary

Howden is seeking a Commercial Account Handler to join the Howden Consumer & Local Commercial team in the UK. You will build rapport with clients from sole traders to large organisations, working closely with the Branch Manager to achieve objectives.

You will review client documentation, ensure accuracy for quotes, and support renewal retention while meeting FCA requirements. Hybrid working and development opportunities are available.

Qualifications

• Strong attention to detail when reviewing client documentation.
• Ability to build and maintain relationships with internal and external stakeholders.
• Support Commercial Account Executives to improve renewal retention and FCA compliance.
• Willing to learn; role offers progression toward professional qualifications.
• Proficient data processing on relevant systems to support client service.

Responsibilities

• Build rapport with new and existing clients across varied sizes.
• Assist Branch Manager and Commercial Account Executives to meet objectives.
• Support renewal retention and customer expectations while complying with FCA.
• Process client data quickly and accurately on relevant systems.

Skills

Attention to detail

Relationship building

Renewal retention

Willing to learn

Career progression

Data processing

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK.

In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you:

• You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards
• You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements
• You are willing to learn, as every day will be different
• This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications
• You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis

Benefits

• 22 days holiday (plus bank holidays), increasing through length of service
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to a range of insurance polices through Howden at discounted rates
• Access to hundreds of high-street retailer discounts

What do we offer in return? A career that you define.

At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.