Commercial Account Handler

JR United Kingdom; Orpington; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Commercial Account Handler to join their proactive team in Orpington. This role offers a fantastic opportunity to work within a supportive environment focused on professional development and career progression. You will engage with clients and insurers, manage new business inquiries, and ensure compliance with industry regulations. The company prides itself on high customer satisfaction, making it an ideal place for those looking to build a long-term career in insurance. With a commitment to training and a range of additional benefits, this position is perfect for motivated individuals eager to excel in their careers.

Benefits

Pension

25 Holidays

Discounts on additional benefits

Qualifications

• Experience in insurance broking is essential for this role.
• Strong negotiation and communication skills are required.

Responsibilities

• Quoting, negotiating, and converting new business inquiries.
• Maintaining compliance procedures and managing client communications.
• Preparing market presentations and managing personal workflow.

Skills

Insurance Broking experience

Negotiation skills

Effective communication

Attention to detail

Customer service skills

Time management

Analytical skills

Problem-solving skills

Teamwork

Job description

We are currently looking for a Commercial Account Handler to join our professional and welcoming team in Orpington.

From our Orpington location, we offer high-quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of clients.

You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance.

Flint Insurance focuses heavily on training and development, and a full induction and training plan will be provided to successful applicants.

Working alongside like-minded and experienced insurance brokers, this is a long-term opportunity with a ‘forever company’ that will provide career progression and security.

Day to day

• New business quoting, negotiating, broking, and administration - converting new business inquiries in line with, or in excess of, company targets.
• Renewal negotiating, broking, and administration - converting renewal business in line with, or in excess of, company targets.
• Midterm adjustments & administration.
• Maintaining day-to-day compliance procedures for FCA regulation. Incoming and outbound call handling - new and existing clients.
• Corresponding & communicating with clients and insurers.
• Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided.
• Preparing market presentation for both new business and renewal reports. Attending client new business and renewal meetings.
• Effectively manage individual diary.
• Cross-selling other insurance products.
• Credit control for clients.
• Provide support to the department executives in accordance with office procedures.
• Managing personal work workflow effectively and efficiently - reporting workflow to manager.
• Maintaining a complete and comprehensive training record.
• Sharing ideas or suggestions for business improvement with management.
• Advising manager of any backlog in work in a timely manner.
• Advising manager of any debt recovery problems or contentious issues in a timely manner.

What’s on offer

• Wide range of additional addon benefits and discounts (DIS, Pension, 25 Holiday etc)
• 9am to 5.30pm Monday to Friday

Your Experience

• Insurance Broking experience
• Negotiation skills
• Effective communication - both written and verbal
• Ability to work alone and as part of a team
• High attention to detail
• Form and develop strong insurer and client relationships
• High level customer service skills
• Time management and organisational skills
• Analytical and problem-solving skills

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.