Commercial Account Handler

Howden Group Holdings; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Howden Group Holdings is seeking a Commercial Account Handler to join their rapidly growing Consumer & Local Commercial team in Northwich. The position involves building relationships with clients, managing documentation for accuracy, and aiding in retention efforts. Successful candidates will enjoy professional development opportunities and a supportive work environment focused on collaboration and personal growth.

Benefits

22 days holiday (plus bank holidays)

Life Assurance up to 4x salary

Income protection for up to 5 years

Contributory pension scheme

Access to Healthcare Cashplan

Lifestyle and financial benefits

Gym membership discounts

Qualifications

• Strong attention to detail for reviewing client documentation.
• Ability to build and maintain strong client relationships.
• Willingness to learn and progress as a Commercial Account Handler.

Responsibilities

• Build rapport with new and existing clients.
• Assist Commercial Account Executives in retention and client service.
• Process data accurately to support client services.

Skills

Attention to detail

Relationship building

Data processing

Job description

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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

About you:

You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process

You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards

You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.

You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications.

You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

22 days holiday (plus bank holidays), increasing through length of service

A set of core benefits, designed with your health and financial protection in mind:

Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen

Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury

Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025

Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits

Access to a host of lifestyle and financial benefits that you can choose from:

Discounts on gym membership across the UK

Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase

Access to discounted personal health policies – Critical illness, private medical, dental plans

A range of insurance products available commission free, including home, motor, travel and specialist vehicles

Access to hundreds of high-street retailer discounts

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other,in the smalleveryday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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