Commercial Account Handler Jensten Insurance Brokers · Cheadle ·

Tasker & Partners; Cheadle; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance broker is seeking a motivated Account Handler (Commercial) to join their Cheadle office. This role focuses on retaining and renewing clients while also handling mid-term adjustments and client queries. Ideal candidates will have an insurance background and strong customer service skills, along with the ambition for career progression within the industry.

Benefits

Competitive salary with annual reviews and bonus scheme

27 days annual leave plus bank holidays

Pension scheme with 5% employer contribution

Flexible benefits options

Group Life Assurance

Fully paid maternity and paternity leave for three months

Support for professional qualifications

Discounts on cinema tickets and dining

Holiday purchase scheme (up to 5 days annually)

Qualifications

• Insurance background, particularly in Commercial insurance is essential.
• Strong customer service skills and excellent telephone manner.
• Previous experience managing client relationships.

Responsibilities

• Present insurance solutions to secure renewals and new business.
• Identify and pursue cross-selling and up-selling opportunities.
• Ensure compliance with regulations and customer service standards.

Skills

Communication

Customer Service

Attention to Detail

Initiative

Multitasking

Relationship Building

Education

Cert CII

Tools

Acturis

Job description

The role

We’re seeking a motivated and experienced Account Handler (Commercial) to join the Jensten Group. We arrange insurance directly with policyholders or via other brokers, offering a range of products and excellent service. Reporting to the manager, the main purpose of the role is to retain and renew clients, handle mid-term adjustments (MTAs), and assist with client queries. The role is based in our Cheadle office, with hybrid working options available after onboarding. Key objectives and responsibilities include:

• Present insurance solutions, including policies and risk management options, to secure renewals and new business. Collaborate with colleagues and managers to improve team performance.
• Identify and pursue cross-selling and up-selling opportunities, utilizing leads and developing new methods to increase quote volume.
• Achieve or exceed targets for quotes, sales, and income from all marketing sources.
• Understand clients’ business operations, risks, and risk management approaches.
• Ensure compliance with local procedures, customer service standards, and external regulations such as FCA.

About you

You should have excellent communication and written skills, with keen attention to detail. A desire for continuous development and career progression is essential. You will ideally have:

• An insurance background, particularly in Commercial insurance (essential)
• Relevant qualifications (e.g., Cert CII) or working towards them
• Strong customer service skills
• An excellent telephone manner and ability to build relationships
• A passion for learning and developing within insurance
• Previous experience in a similar role, working with insurers and clients
• The ability to use initiative, multitask, and manage admin and systems efficiently
• Knowledge and experience with Acturis systems (preferably)

Rewards & Benefits

Joining us, you will benefit from a supportive culture and attractive rewards, including:

• Competitive salary with annual reviews and bonus scheme
• 27 days annual leave plus bank holidays, including days for your birthday and a religious holiday of your choice
• Auto-enrolment into our pension scheme with 5% employer contribution
• Flexible benefits options tailored to your needs
• Group Life Assurance (4x salary)
• Fully paid maternity, paternity, and adoption leave for three months
• Support for professional qualifications relevant to your role
• Discounts on cinema tickets, dining, luxury items, etc.
• Holiday purchase scheme (up to 5 days annually)

About Us

Founded in 2018, Jensten is one of the UK's largest independent broking groups, placing over £500m GWP. We grow organically and through acquisitions, covering retail, Lloyd’s, London Market, and specialist underwriting. We aim to be a leading, innovative, and client-focused broker, fostering a culture of teamwork and excellence. Join us to be part of a dynamic and supportive environment committed to your growth.