Commercial Account Handler

NFP; Wolverhampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading insurance firm as a Commercial Account Handler, supporting a dynamic, growing team. You will manage client insurance needs, ensure exceptional customer service, and maintain high compliance standards. Enjoy a flexible work environment and a variety of benefits that prioritize your well-being and development.

Benefits

Matched employer pension contributions

Life Assurance

Hybrid working opportunity

Generous annual leave

Comprehensive private healthcare

Employee benefits and discounts

Qualifications

• Experience as an Account Handler in a broking or sales environment.
• Working knowledge of most insurance products.

Responsibilities

• Administer client insurance requirements including enquiries and renewals.
• Liaise with Account Executives in all aspects of account handling.
• Achieve and maintain high customer service standards.

Skills

Knowledge of insurance products

High standards of FCA compliance

Client service

Job description

We’re hiring for a Commercial Account Handler to support our growing commercial insurance team! To keep up with our growth in the UK and Ireland, we are looking for someone to work on the administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and account procedures.

We’re looking for someone with:

• Working knowledge of most insurance products
• Experience of working as an Account Handler in a similar broking and sales environment
• Experience of working to high standards of FCA compliance

Using these skills, you’ll be:

• Responding to client/insurer/third party enquiries by written or oral means.
• Liaison with Account Executives in all aspects of account handling
• Handle any complaints in accordance with company procedures and regulatory requirements
• Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
• Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
• Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here!
• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
• Opportunity for hybrid working
• Bring your well-behaved pooch into the office
• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!