College Services Assistant

The East Kent Colleges Group; Dover; Presencial; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Annual Leave

Flexible Personal Leave

Exclusive Discounts & Perks

Wellbeing and Health Support

Competitive Pension Scheme

Descripción de la vacante

The East Kent Colleges Group is seeking a College Services Assistant to join the College Support Services team at EKC Dover. You will provide efficient administration, support enrolments, applications and exams, and help operate the Service Help Desk.

The role involves handling enquiries, coordinating with staff, students and external partners. You will work in a busy open-plan office, focusing on tasks while answering calls and queries, with varied duties across reception, timetabling, student

Formación

• Organised and able to manage multiple tasks.
• Excellent customer service and communication.
• Experience meeting tight deadlines with accuracy.
• Ability to work with staff, students and external stakeholders.
• Familiarity with enrolments, exams, timetabling and student records.

Responsabilidades

• Assist with enrolments, applications and exams.
• Answer enquiries on corporate data systems.
• Support Service Help Desk operations.
• Review logged jobs and coordinate with support services.
• Coordinate pool vehicle bookings.
• Support daily reception and general administration.
• Assist with timetabling, student enrolment and records.
• Liaise with staff, students and external stakeholders.

Conocimientos

Organised

Administrative support

Customer service

Deadline-driven

Reception duties

Data systems experience

Teamwork

Descripción del empleo

Are you an organised individual looking for purposeful work in administration? Support the student experience as a College Services Assistant. As a College Services Assistant at EKC Dover you will provide effective and efficient administration as part of the College Support Services team. In the role of College Services Assistant your role responsibilities will also include assisting with the processing of enrolments, applications, exams and enquiries on the corporate data systems and to help with the operation of the Service Help Desk including reviewing the jobs logged, contacting the appropriate support service and the co-ordinating of pool vehicle bookings.

We are seeking to appoint a College Services Assistant to our team. At the heart of the College, the team are based in an open office so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries. Your duties will be varied and will involve working with staff, students and outside stakeholders, excellent customer service is therefore essential. The team are responsible for all incoming curriculum applications for the following academic year and current short courses. There will also be various processes within the college that you will be involved in including, the daily running of reception, administration, timetabling, student enrolment, student records and exams. Experience of working to tight deadlines with accuracy is essential.

Outstanding Ofsted Provider East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted. Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous Annual Leave
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

Full list of company benefits