College Services Assistant

EKC Group; Dover; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous Annual Leave

Flexible Personal Leave

Exclusive Discounts & Perks

Wellbeing and Health Support

Competitive Pension Scheme

Job summary

East Kent Colleges Group is seeking a diligent College Services Assistant to join our College Support Services team at EKC Dover. You will provide reliable administrative support across enrolments, applications and exams, handling enquiries on corporate data systems and assisting with the Service Help Desk.

You will work in a busy reception and admin environment, coordinating timetables, student records and timely communications with staff, students and external stakeholders, while maintaining

Qualifications

• Experience in administration and handling enquiries with accuracy.
• Ability to manage multiple tasks in a busy environment.
• Strong communication and teamwork skills.

Responsibilities

• Assist with enrolments, applications and exams on corporate data systems.
• Support the Service Help Desk by reviewing logged jobs and contacting the appropriate support service.
• Coordinate pool vehicle bookings and related administration.
• Manage reception duties, timetabling, student enrolment and student records.

Skills

Organised

Customer service

Administrative excellence

Job description

About The Role

Are you an organised individual looking for purposeful work in administration? Support the student experience as a College Services Assistant.

As a College Services Assistant at EKC Dover you will provide effective and efficient administration as part of the College Support Services team. In the role of College Services Assistant your role responsibilities will also include assisting with the processing of enrolments, applications, exams and enquiries on the corporate data systems and to help with the operation of the Service Help Desk including reviewing the jobs logged, contacting the appropriate support service and the co-ordinating of pool vehicle bookings.

Alongside our priority of excellent student experience, we also focus highly on our employees!

Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous Annual Leave
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

Full list of company benefits

About You

We are seeking to appoint a College Services Assistant to our team. At the heart of the College, the team are based in an open office so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries. Your duties will be varied and will involve working with staff, students and outside stakeholders, excellent customer service is therefore essential.

The team are responsible for all incoming curriculum applications for the following academic year and current short courses. There will also be various processes within the college that you will be involved in including, the daily running of reception, administration, timetabling, student enrolment, student records and exams. Experience of working to tight deadlines with accuracy is essential.

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent CollegesGroup is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold thePositive About Disability Awardand are aDisability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment toCare Leavers (Care Covenant Pledge)and to current or previousArmed Forces personnel (Armed Forces Covenant Pledge)with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.