College Services Assistant

East Kent College; England; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Generous Annual Leave

Flexible Personal Leave

Exclusive Discounts & Perks

Wellbeing and Health Support

Competitive Pension Scheme

Job summary

East Kent Colleges Group in Dover seeks a College Services Assistant to provide effective administration and support the student experience. The role involves handling enrolments, applications, exams and enquiries on corporate data systems, and assisting with the Service Help Desk while coordinating pool vehicle bookings.

The team works in an open office and requires strong customer service, accuracy under deadlines, and the ability to handle queries from staff, students and external

Qualifications

• Experience in administration and customer service.
• Ability to work with staff, students and external stakeholders.
• Experience handling enrolments, exams and queries using corporate data systems.

Responsibilities

• Run daily reception duties and answer calls with professionalism.
• Assist with processing enrolments, applications and exams.
• Handle enquiries on corporate data systems and coordinate the Service Help Desk.
• Review logged jobs, contact appropriate support services and coordinate pool vehicle bookings.

Skills

Organised

Administration

Customer service

Tools

Data systems

Job description

About The Role

Are you an organised individual looking for purposeful work in administration? Support the student experience as a College Services Assistant. As a College Services Assistant at EKC Dover you will provide effective and efficient administration as part of the College Support Services team. In the role of College Services Assistant your role responsibilities will also include assisting with the processing of enrolments, applications, exams and enquiries on the corporate data systems and to help with the operation of the Service Help Desk including reviewing the jobs logged, contacting the appropriate support service and the co-ordinating of pool vehicle bookings.

Alongside our priority of excellent student experience, we also focus highly on our employees! Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous Annual Leave
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

About You

Full list of company benefits

We are seeking to appoint a College Services Assistant to our team. At the heart of the College, the team are based in an open office so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries. Your duties will be varied and will involve working with staff, students and outside stakeholders, excellent customer service is therefore essential.

The team are responsible for all incoming curriculum applications for the following academic year and current short courses. There will also be various processes within the college that you will be involved in including, the daily running of reception, administration, timetabling, student enrolment, student records and exams. Experience of working to tight deadlines with accuracy is essential.

If you have any queries, please email us on [e-mail]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.