College Services Team Leader

EKC Group; Canterbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous Holiday Allowance (27 days)

Flexible Personal Leave

Exclusive Discounts & Perks

Wellbeing and Health Support

Competitive Pension Scheme

Job summary

East Kent Colleges Group is seeking a College Services Team Leader (Exams) at EKC Canterbury College to lead and manage the Exams Team, ensuring a responsive, customer‑centred service within College Services.

You will oversee exam sittings for up to 500 students, ensure JCQ compliance, data integrity and a smooth student journey throughout assessments. The role requires empathy, strong IT skills and experience as an Exams Centre Officer/Manager.

Qualifications

• Extensive knowledge of JCQ regulations and examination governance.
• Experience as Exams Centre Officer/Manager is preferred.
• Attention to data validation and detail.

Responsibilities

• Lead the Exams Team to deliver compliant exam administration.
• Ensure JCQ compliance across exam sittings and records.
• Support students through the assessment journey with empathy.
• Develop and enhance the student exam experience with IT tooling.

Skills

JCQ regulations

Exam s data validation

IT skills

Job description

About The Role

Inspire Teams, Strengthen Services, Elevate Student Experience - Join us as College Services Team Leader

EKC Canterbury College are seeking a College Services Team Leader (Exams) to join the Group. As a College Services Team Leader, you will lead and manage the Exams Team in providing an efficient responsive customer orientated service within the College Services team.

Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous Holiday Allowance (27 days)
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

Full list of company benefits

About You

This role is pivotal in supporting our students throughout the assessment / exams process and ensuring compliance for the College and students with JCQ and awarding body regulations.

We work with approximately 17 awarding body and have on occasions exam sittings of up to 500 students. We have around 4000 students and the predominance of those will take exams and or assessments as part of their qualification.

You will be an experienced exams professional with detailed knowledge of JCQ regulations and have an empathetic outlook to support your team and our students with their entire exam journey. You will ideally have experience of undertaking the role of Exams Centre Officer/Manageror demonstrate the ability to discharge this role.

You will be able to demonstrate good levels of data validation and attention to detail with proven IT skills which will be required to develop and enhance the student experience.

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent CollegesGroup is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold thePositive About Disability Awardand are aDisability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment toCare Leavers (Care Covenant Pledge)and to current or previousArmed Forces personnel (Armed Forces Covenant Pledge)with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.