Collections Strategy Specialist

Lowell Group Ltd; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

Flexible benefits

Free onsite parking

28 days of holiday plus public holiday

Job summary

Lowell Group Ltd is seeking a Collections Strategy Specialist in Leeds with hybrid working. You will design, develop and deploy smart collections strategies across various customer groups, using data to guide trials and drive improvements while ensuring compliance and strong customer outcomes.

You will collaborate with Analytics, Operations and Omni Channel to translate insights into practical changes, aiming to simplify journeys, digitise processes and boost efficiency.

Qualifications

• Strong experience of developing, deploying and improving collections and/or customer strategies, with a clear understanding of how strategy influences customer and commercial outcomes.
• Experience using data and insight to shape strategic decisions, identify opportunities and design effective trials or champion-challenger approaches.
• Ability to interpret analysis and turn complex information into clear, practical strategies and recommendations.
• Strong customer and commercial awareness, with the confidence to challenge existing approaches and identify opportunities for improvement.
• Proven experience of influencing change and working effectively with senior stakeholders.
• Experience with analytical tools such as SAS or SQL would be beneficial, but deep technical expertise is not essential; experience of Lean and Agile principles would also be advantageous.

Responsibilities

• Design, develop and deploy smart collections strategies across customer and account groups.
• Use data and insight to understand performance, identify opportunities and operationalize trials.
• Collaborate with Analytics, Operations and Omni Channel to implement strategies and improve journeys.
• Maintain a strong control environment, ensuring compliance while delivering great customer outcomes.

Skills

Data analysis

Strategic thinking

Stakeholder management

Lean/Agile principles

Tools

SAS

SQL

Job description

Collections Strategy Specialist Location: Thorpe Park, Leeds, Hybrid working. Join us as a Collections Strategy Specialist! Looking for a role where you can shape real impact? In this position, you'll design, develop and deploy smart collections strategies that improve customer and commercial outcomes across different customer and account groups. You'll use data and insight to understand performance, identify opportunities and continuously improve our approach through well-designed trials and champion-challenger activity. Your strategic thinking will be key, using your experience of collections and customer strategies to challenge existing approaches, spot opportunities and turn insight into action. You'll work closely with colleagues across Analytics, Operations and Omni Channel to bring new strategies to life, understand their effectiveness and identify opportunities to simplify journeys, digitise processes and improve efficiency. While analytical tools such as SAS and SQL may support the role, we're particularly interested in your ability to develop effective strategies, interpret insight and translate it into meaningful change. You'll also help maintain a strong control environment, ensuring our strategies remain compliant while delivering great customer outcomes.

What we are looking for:

• Strong experience of developing, deploying and improving collections and/or customer strategies, with a clear understanding of how strategy influences customer and commercial outcomes
• Experience using data and insight to shape strategic decisions, identify opportunities and design effective trials or champion-challenger approaches
• Ability to interpret analysis and turn complex information into clear, practical strategies and recommendations
• Strong customer and commercial awareness, with the confidence to challenge existing approaches and identify opportunities for improvement
• Proven experience of influencing change and working effectively with senior stakeholders
• Experience with analytical tools such as SAS or SQL would be beneficial, but deep technical expertise is not essential; experience of Lean and Agile principles would also be advantageous

What you'll get:

• A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more‑giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.

At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.