Collections Strategy Performance Analyst

Centrica plc; Leicester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Join a leading energy company as a Collections Strategy Performance Analyst. This role focuses on enhancing operational performance through data analysis and collaboration with teams to optimize debt collection strategies. You'll drive insights and improvements to reduce costs and enhance efficiency in a flexible working environment.

Qualifications

• Strong understanding of credit risk and debt processes.
• Experience developing improvements in complex organizations.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Analyze monthly collections strategy performance.
• Collaborate with debt teams to monitor key metrics.
• Identify opportunities and risks for performance improvement.

Skills

Analytical Skills

Credit Risk Approaches

Data Mining

Job description

Collections Strategy Performance Analyst page is loaded

Collections Strategy Performance Analyst

Apply locations Flexible Leicester time type Full time posted on Posted Yesterday time left to apply End Date: May 28, 2025 (13 days left to apply) job requisition id R0069807

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Collections Strategy Performance Analyst

Permanent - Full time or Part time

Location: Flexible

About your role:

The Collections Strategy Performance Analyst role sits within the newly formed Business Excellence function within British Gas Business Energy, whose focus is to drive highly efficient and effective operational performance.

The purpose of the role is to ensure the business has a clear understanding of its outsourced Debt Treatment performance, collaborating with operational teams to set targets, understand and mitigate risks and identify opportunities to improve performance, and deliver efficient and effective market leading debt performance

The role has responsibility to deliver performance analytics & understand the effectiveness of our collection strategies, to reduce the cost of debt for BGB. This role is fundamental to gain a deeper level of insights and enable optimisation by deploying robust credit and collections based decisions

The Key accountabilities for this role are:

• Understand, report and analyse monthly collections strategy performance, ensuring we can link operational activity to financial outcomes in order to reduce the cost of debt for BGB

• Collaborate with wider debt teams to establish performance routines, monitor key performance metrics, set performance targets and monitor progress

• Assist in forecasting collection strategy performance and setting realistic but stretching goals.

• Proactively identifying opportunities/risks, making recommendations, and seeking resolutions with the wider team

• Identify and implement controls and processes to ensure all debt is being treated

• Support the business leads with adhoc analysis to enable better credit and collections decisions

• Support the deployment of tactical and strategic changes to collection strategies

• Build strong working relationships with the key internal and 3rd Party stakeholders to successfully deliver effective risk based collection strategies

• Support the development and implementation of performance improvement initiatives, with clear articulation of costs versus benefits of decisions made

• Monitor and evaluate the effectiveness and efficiency of operational performance and change initiatives

• Stay up-to-date with industry trends and best practices, appreciating what best in class credit risk performance looks like both internally and within other organisations/industries

Here's what we’re looking for:

We’re looking for someone with a strong understanding of credit risk approaches, debt processes, and key performance drivers, with the ability to link operational outputs to financial and customer outcomes. You should have excellent analytical skills, be an innovative thinker, and have experience developing and implementing improvements in complex organisations.

As a proactive self-starter, you’ll be able to manage multiple priorities under pressure while maintaining a strong focus on delivery and results. A solid background in analytics and data mining is essential, with the ability to translate data into meaningful insights. Collaboration is key, as you’ll work across virtual teams and multiple functional areas to drive performance and efficiency.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We are Centrica

We’re powered by purpose

Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.

We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.