Collections Strategy Performance Analyst

Centrica plc; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading energy company as a Collections Strategy Performance Analyst, where you'll drive operational performance and optimize collection strategies. Work with cross-functional teams to enhance debt recovery and contribute to a greener future. Your analytical skills will help identify opportunities for improvement and support strategic changes.

Qualifications

• Strong understanding of credit risk and debt processes.
• Experience in developing improvements within complex organizations.

Responsibilities

• Analyze and report on monthly collections strategy performance.
• Collaborate with debt teams to establish performance routines.
• Identify opportunities and risks, making recommendations for improvements.

Skills

Analytical Skills

Collaboration

Data Analytics

Job description

Collections Strategy Performance Analyst

Join us to apply for the Collections Strategy Performance Analyst role at British Gas.

About British Gas: We are more than just an energy company. We are a family of brands committed to revolutionising how we power the planet. Our team of 21,000 energisers is dedicated to creating a greener, fairer future by developing an energy system that relies less on fossil fuels and more on innovative solutions. Our mission is to ignite positive change in our communities, offering purpose, passion, and potential. This is #MoreThanACareer.

Team and Mission: At British Gas, our mission is to sell, mend, and innovate. With over 200 years of powering UK homes and businesses, we are also focused on making the UK greener and more energy-efficient through technologies like thermostats, heat pumps, solar panels, and EV chargers. We aim to help our customers reduce their carbon footprint.

Role Overview: The Collections Strategy Performance Analyst, part of the Business Excellence team within British Gas Business Energy, will focus on driving operational performance. The role involves analysing outsourced debt treatment performance, collaborating with operational teams to set targets, understanding risks, and identifying opportunities to improve debt performance. The goal is to optimise collection strategies, reduce costs, and enhance market-leading debt recovery.

Key Responsibilities:

• Analyze and report on monthly collections strategy performance, linking operational activity to financial outcomes.
• Collaborate with debt teams to establish performance routines, monitor KPIs, and set targets.
• Assist in forecasting collection performance and setting achievable goals.
• Identify opportunities and risks, making recommendations for improvements.
• Implement controls to ensure all debt is appropriately treated.
• Support business leads with ad hoc analysis for better decision-making.
• Support deployment of strategic changes to collection strategies.
• Build relationships with internal and third-party stakeholders to deliver effective collection strategies.
• Contribute to performance improvement initiatives with clear cost-benefit analysis.
• Monitor operational performance and evaluate change initiatives.
• Stay informed on industry trends and best practices in credit risk performance.

Candidate Profile: We seek a candidate with a strong understanding of credit risk, debt processes, and key performance drivers. You should have excellent analytical skills, be innovative, and experienced in developing improvements within complex organizations. A proactive approach, ability to manage multiple priorities, and proficiency in data analytics are essential. Collaboration skills across teams are vital to drive performance and efficiency.

Why Join Us? We value our people and offer flexible rewards to support your physical, emotional, and financial well-being. Discover more about our culture and benefits at our careers page. If you’re passionate about sustainability and making a difference, come find your purpose with us, where your voice matters and your growth is prioritized.