Collections Specialist I - Customer Care (Onsite)

CBE Companies, Inc.; United Kingdom; On-site; GBP 20,000 - 28,000; Full time

Job summary

CBE Companies, Inc. is looking for a Customer Service Rep I, responsible for communicating with customers about late or missed payments. The role requires excellent negotiation and communication skills, with a focus on creating a positive experience through effective problem-solving. Candidates should have a high school diploma and preferably some experience in customer service or collections. This full-time role involves both inbound and outbound calls, flexible scheduling, and adhering to company guidelines.

Qualifications

• 1 year of call center collections, customer service or telemarketing experience preferred.
• Good command of English communication skills.
• Tolerance for repetitive work.

Responsibilities

• Communicate effectively with customers addressing their late or missed payments.
• Negotiate payment plans and resolve customer issues.
• Accurately document customer interactions during calls.

Skills

Communication skills

Problem solving

Negotiation skills

Attention to detail

Education

High School Diploma or equivalent

Job description

CBE Companies, Inc. is looking for a Customer Service Rep I, responsible for communicating with customers about late or missed payments. The role requires excellent negotiation and communication skills, with a focus on creating a positive experience through effective problem-solving. Candidates should have a high school diploma and preferably some experience in customer service or collections. This full-time role involves both inbound and outbound calls, flexible scheduling, and adhering to company guidelines.