Hybrid Collections Specialist: Delinquent Accounts & Settlements

Accentuate Staffing; Evercreech; Híbrido; GBP 31.000 - 40.000; Jornada completa

Descripción de la vacante

Accentuate Staffing is seeking a Collections Specialist for a client in Raleigh. The role reports to the Collections Supervisor and oversees the collections process for delinquent balances, including internal settlements and term extensions.

The position offers a hybrid schedule after training. Responsibilities include contacting policyholders and agents, managing case data, processing settlements, and coordinating with other departments to resolve delinquencies, while delivering strong customer

Formación

• Minimum high school degree, with 1–3 years of collections experience or equivalent
• Associates degree in a business field preferred
• Strong Excel skills and customer service focus
• Strong problem solving, decision-making and analytical skills
• Strong organization and time management skills
• Property & Casualty Insurance experience preferred
• Bilingual English/Spanish candidates encouraged
• Ability to work in a team setting and manage peer relationships

Responsabilidades

• Outbound calls and/or emails to policyholders and agents regarding delinquent accounts
• Manage policies in the Case Management tool
• Follow up with policyholders and agents as necessary
• Monitor late and final notices on delinquent accounts
• Maintain excellent customer service during interactions
• Prepare and manage contracts for special payment terms
• Facilitate settlements and related contracts for delinquent accounts
• Process cancellations and reinstatements on delinquent accounts
• Process tasks to start/stop dunning
• Review process exceptions and partner with other departments on projects
• Escalate cases based on aging and severity of delinquency

Conocimientos

Excel

Customer service

Analytical skills

Team collaboration

Bilingual English/Spanish

Educación

High School Diploma

Associates degree preferred

Herramientas

Case Management Tool

Descripción del empleo

Accentuate Staffing is seeking a Collections Specialist for a client in Raleigh. The role reports to the Collections Supervisor and oversees the collections process for delinquent balances, including internal settlements and term extensions.

The position offers a hybrid schedule after training. Responsibilities include contacting policyholders and agents, managing case data, processing settlements, and coordinating with other departments to resolve delinquencies, while delivering strong customer