Collections & Customer Relations Specialist

Development Bank of Wales; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial institution in Wales is seeking a Collections and Customer Relations Executive. This role involves maximising arrears collections while ensuring high levels of customer service, particularly for vulnerable customers. Candidates should have a minimum of 12 months' experience in collections or recoveries and strong complaint handling skills. This is a full-time position within the banking sector located in Cardiff.

Qualifications

• At least 12 months of experience in collections, arrears, or recoveries within a regulated environment.
• Proven customer service skills—especially with vulnerable customers.
• Effective complaint handling experience.

Responsibilities

• Maximise arrears collections for Help to Buy Wales.
• Ensure high customer service levels.
• Administer payment promises.

Skills

Collections experience

Customer service skills

Complaint handling

Job description

A financial institution in Wales is seeking a Collections and Customer Relations Executive. This role involves maximising arrears collections while ensuring high levels of customer service, particularly for vulnerable customers. Candidates should have a minimum of 12 months' experience in collections or recoveries and strong complaint handling skills. This is a full-time position within the banking sector located in Cardiff.