Collections Specialist

Find Apprenticeships; Redcar; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A Sheffield-based company is seeking a Collections Specialist to manage high-volume accounts and enhance debt recovery processes. The role is aimed at graduates or experienced professionals, requiring strong communication and negotiation skills. The supportive company culture emphasizes employee growth, offering competitive benefits and career development opportunities.

Benefits

25 days holiday plus bank holidays

Private medical insurance

1 day working from home

Inclusive and supportive company culture

Clear career development opportunities

Qualifications

• Experience in credit control, accounts receivable, or collections.
• Strong customer service skills with the ability to negotiate effectively.
• Attention to detail and ability to manage high volumes of accounts.

Responsibilities

• Manage overdue payments and follow up with customers via phone and email.
• Investigate billing discrepancies and collaborate with internal teams.
• Maintain accurate and up-to-date account records.

Skills

Communication

Negotiation

Attention to detail

Organisational skills

Problem-solving

Job description

Credit Collections Opportunity Permanent Job Sheffield

Your new company
This Sheffield-based company is a thriving, fast-paced organisation currently in an exciting phase of growth. Known for its supportive culture and strong focus on employee development, it offers a fantastic environment for both graduates and experienced professionals to build a rewarding career.
Your new role
As the new Collections Specialist, you'll play a key role in managing high-volume accounts and driving efficient debt recovery processes. This is a fast-paced position ideal for a
recent graduate looking to launch their career or an experienced credit control professional ready for their next challenge.
This role is ideal for someone who enjoys problem-solving, thrives in a target-driven environment, and takes pride in delivering excellent customer service.
Day to day:

Managing Your Ledger: Reviewing your assigned accounts to identify overdue payments and prioritise follow-ups.

Customer Contact: Reaching out to customers via phone and email to chase outstanding invoices, discuss payment plans, and resolve queries, helping to maintain healthy cash flow and reduce overdue accounts.

Dispute Resolution: Investigating discrepancies such as short or overpaid invoices and working with internal teams to resolve them quickly and accurately

Investigate and resolve billing or payment discrepancies in a timely and professional manner.

Provide excellent service while maintaining positive and productive relationships with customers.

Identify and resolve issues with incorrect or incomplete payments to ensure accurate and up-to-date account records.

What you'll need to succeed

Previous experience in credit control, accounts receivable, or collections (though strong customer service backgrounds can also transition well)

Excellent communication skills, confident on the phone and clear in written correspondence

Strong negotiation abilities able to handle difficult conversations and secure payment commitments

Attention to detail accurate record-keeping and ability to spot discrepancies

Organisational skills able to manage a high volume of accounts and prioritise effectively

What you'll get in return

• Competitive salary, depending on your experience
• Amazing office, 4 days in the office, 1 day working from home
• A fantastic company culture supportive, inclusive, and focused on your growth.
• 25 days holiday plus bank holidays
• Private medical insurance
• A collaborative and friendly team
• Clear career development opportunities in a growing business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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