Debt Partner Support Agent (Service Advisor) Full time & Part time Peterlee Collections & Recovery

Everflow Limited; Peterlee; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Everflow Limited is seeking a Debt Partner Support Agent to manage cash collections and liaise with third-party debt partners. This role offers flexibility with full-time and part-time options, along with a range of employee benefits including career development, health perks, and hybrid working arrangements.

Benefits

Generous annual leave of 25 days plus bank holidays

Up to 7% employer pension contribution

Annual salary reviews

Health care cash plan

Free onsite gym and parking

Social events and Friday drinks

Electric Car Scheme

Cycle to Work Scheme

Qualifications

• Experience in a Collections/Credit Control role in a high-volume environment.
• Some experience in a legal capacity desirable but not essential.

Responsibilities

• Liaising with third party debt partners.
• Chase and collect cash from business customers.
• Resolve invoice queries and escalate problematic accounts.

Skills

Excellent communication

Negotiation skills

Attention to detail

Analytical skills

Job description

Debt Partner Support Agent (Service Advisor) Full time & Part time

Collections & Recovery

Full time

Permanent

About Us

At Everflow, we’re redefining the utility industry. We're an award-winning, fast-growing company, delivering exceptional and environmentally friendly water and waste services to businesses across the UK. Our mission is to simplify utilities, saving our customers time, money, and energy so they can focus on what matters most: achieving their business goals.

Everflow isn’t like other companies. Sure, we have perks like free coffee, break rooms, and ping pong tables, but what truly sets us apart is our values. We encourage our people to be their authentic selves and embrace the freedom to innovate. At Everflow, it’s not just about delivering exceptional results for our customers; it’s about cultivating a fulfilling, balanced work environment where great things happen.

What you’ll be doing:

• Liaising with third party debt partners
• Proactively ensuring SLA’s are met
• Chase and collect cash from business customers, implementing payment plans where necessary
• Resolve invoice queries in a timely manner
• Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
• Weekly reporting on account and ledger status
• Escalate problematic accounts to the Collections and Recovery Manager as required

What we’re looking for:

• Experience within a Collections/ Credit Control role in a high-volume environment (Essential)
• Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
• Excellent communication and organisational skills
• Engage positively with team meetings, huddles and wider business forums
• Support team members with workload during time of absence or high activity, to ensure business needs are met
• Responsive to changing processes and environment
• Excellent analytical and numeracy skills
• Ability to priories and manage own workload
• Effective communication, negotiation and influencing skills
• Exceptional attention to detail
• The ability to cope well under pressure
• Self-motivated and a team player
• Some experience in a legal capacity desirable but not essential

Apply now

Apply now

25185.00 (Full time salary to be pro-rated if part time)

Hours

Minimum 15 hours per week

Salary Reviews: Benefit from annual salary reviews.

Pension: Enjoy a secure financial future with up to 7% employer pension contribution.

Career Development: Continuous support, personalised development, and top-notch training to fuel your professional journey.

Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.

Recognition: An amazing reward and recognition system that allows you to redeem gift cards for being recognised.

Annual Leave: Recharge with a generous annual leave of 25 days plus bank holidays.

Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.

Celebration Day: Enjoy an extra day of annual leave to celebrate a day that is special to you.

Life Insurance: Enjoy comprehensive life insurance covering you up to 3x your salary.

Enhanced Parental Leave: Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave.

Health & Wellbeing: Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio.

Office Facilities: Take advantage of our free onsite gym, 20% café discount, pool table, ping pong table, and arcade machine.

Hybrid Working: Embrace the flexibility of working at home 3 days per week once you've conquered the probationary period.

Free Breakfast: Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet.

Social Events: Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events.

Friday Drinks: Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.

Free Parking: Simple, convenient.

Electric Car Scheme: Dive into the future with our electric car scheme—because we're driving towards sustainability.

Cycle to Work Scheme: Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute.