Collections Specialist

YouLend; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their dynamic team in London. This role involves managing high-value accounts, fostering relationships with merchants, and providing first-class service in resolving payment issues. The company, recognized as a top workplace, offers a supportive and diverse environment, where your contributions will directly impact the success of their innovative financial solutions. If you're a self-motivated individual with a passion for helping SMEs and a desire to grow your career in a thriving Fintech, this opportunity is perfect for you.

Benefits

Stock Options

Private Medical Insurance

Enhanced Maternity Leave

Free Gym

Subsidised Lunch

Deliveroo Allowance

Monthly Masseuse

Company Socials

Football Club

Squash Club

Qualifications

• Mindset for innovation and problem-solving in finance.
• 3+ years in Credit Control or Collections is essential.

Responsibilities

• Manage high-value accounts and resolve payment issues.
• Build relationships with merchants to ensure positive outcomes.

Skills

Credit Control

Collections

Debt Recovery

Communication Skills

Negotiation

Empathy

Business Acumen

Job description

About Us

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

To meet the growing demand for our technology and services, we are now seeking a Collections Specialist to join our collections department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.

Requirements

• To provide a first-class service relating to the resolution of any non/under-paying customers
• Case management of high value accounts in arrears across varying and unique circumstances
• Handling inbound and outbound telephone calls, creating bespoke letters and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
• Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
• Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
• Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
• Good insolvency understanding and strong understanding of legal escalation within Collections & Recoveries.
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Empathy, forbearance and professionalism, strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs.
• Experience within the finance industry is advantageous.
• Ability to manage complaint related matters, together with fostering a positive resolve

Essential skills:

• Minimum of 3 years' experience within Credit Control/Collections/Debt Recovery environment

Desirable Skills:

• Be highly reliable, organised and adaptable
• Have excellent attention to detail and confidence working with data
• Entrepreneurial mindset, with strong work ethic and can-do attitude
• YouLend is very much team orientated - being a team player is needed

Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse Team and Company Socials
• Football Power League / Squash Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.