Collections Specialist

TN United Kingdom; Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Epsom is seeking a Collections Specialist to manage customer accounts and provide financial support. The role involves engaging with customers to develop tailored solutions while ensuring compliance with regulations. The ideal candidate will have experience in customer service or financial services and strong communication skills.

Qualifications

• Proven experience in customer service or collections.
• Strong understanding of company regulations in financial services.

Responsibilities

• Manage customer accounts and resolve issues.
• Engage with customers to create repayment plans.
• Ensure compliance with legal and regulatory requirements.

Skills

Communication

Customer Service

Interpersonal Skills

Time Management

Organisational Skills

Education

Accountancy Qualification

Tools

CRM Systems

Job description

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My client based in Epsom is recruiting for a new Collections Specialist.

Job Description

• Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
• Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
• Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
• Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

The Successful Applicant

• Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
• Strong understanding of company regulations and their application in a financial services environment.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
• Proficiency with relevant software and CRM systems.
• Self-motivated, able to work effectively under your own initiative.
• Flexible attitude towards duties.
• Keen attention to detail.
• May be studying towards an Accountancy qualification.
• Team-orientated, able to work efficiently with other departments within the organisation.
• Strong time management and organisational skills.