Collections Driver

Whistl; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading delivery management company is seeking Collections Drivers at their Bristol depot. The role encompasses collecting parcels and ensuring top-notch customer service while managing vehicle responsibilities. Ideal candidates will have a strong focus on safety and customer interaction, contributing to Whistl’s operational efficiency.

Benefits

Enhanced annual leave entitlement

Access to a prestige benefits and rewards portal

Long service rewards

Health cash plan

Employee Assistance Programme

Qualifications

• Must have a valid driving licence with no more than three points.
• Ability to load and unload items up to 30kg.
• Previous driving experience preferred, particularly in collections or courier work.

Responsibilities

• Collect parcels from customers and ensure accurate documentation.
• Provide excellent customer service and communicate effectively with the operations team.
• Maintain vehicle cleanliness and perform general maintenance.

Skills

Customer Service

Attention to Detail

Teamwork

Local Area Knowledge

Flexibility

Job description

Social network you want to login/join with:

If you have a background in distribution and can deliver exceptional customer service skills, we want to hear from you.

We currently have a number of exciting opportunities to join our distributions operation team at our Bristol Depot as Collections Drivers.

Your role will be to collect parcels from our customers as per the route provided within the time window stated, communicating any potentially failed collections, and ensuring that all documentation is completed accurately and completely.

For this Collections Driver role, we want someone who will always provide customers of Whistl with first-class customer service, sharing feedback, comments, or information with your operations team.

Key responsibilities

Collections

• Assist with offloading collections vans with a high level of attention to detail when scanning and segregating parcels.
• Provide collections from our customers in the area within the agreed timeframe.
• Ensure all health and safety procedures are followed and proactively embraced.
• Highlight any collections that are going to be late and the reason for the delay to the operations team.
• Have a flexible approach to work in order to fit the fast-paced, changing working environment at Whistl.

Customer Service

• Provide all customers of Whistl with an outstanding level of service at all times.
• Pass on any queries or information gained from the customer at the point of the collection immediately upon return to the depot.
• Provide customers with support and information in the preparation of the mail.
• Maintain a professional manner whilst on site at collection points and at the depot.

Vans

• Keep your vehicle clean and presentable at all times.
• Always ensure that your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy.
• Perform general vehicle maintenance and report any defects to the transport manager.

We welcome applications for this Collections Driver role from candidates with experience in driving, customer service, offloading, SLAs, or previous experience as a Driver, Collections Driver, Multi-Drop Driver, or in a similar role.

• Enhanced annual leave entitlement, s
• Access to our prestige benefits and rewards portal i
• Long service rewards: both financial and leave based.
• Health cash plan
• Access to a well-established Employee Assistance Programme provider,
• And other excellent benefits you'd expect from a market leader.

Additional Information

This Collections Driver role is 30 hours per week on a permanent contract, Monday to Friday. Start times are between 11:00hrs and midday.

Required Skills

• Willingness to embrace different and varying responsibilities.
• Friendly and professional manner when dealing with customers.
• Ability to co-operate successfully with fellow staff at all levels.
• Good knowledge of the local area and road networks.
• Ability to drive a 3.5t Sprinter-type vehicle.
• Able to load and unload items of up to 30kg.
• Must have no more than three points on driving licence.

Previous experience of courier work would be an advantage but not essential to this Collections Driver role.

About The Company

Whistl are a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the UK and internationally.

Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.