Collections Representative

C.H. Robinson; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

C.H. Robinson seeks a Collections Representative to manage accounts receivable within their Finance Operations team. This role focuses on resolving invoice discrepancies and maintaining strong customer relationships to support cash flow in a dynamic environment.

Benefits

Medical plans

401(k) with company matching

Paid time off (PTO)

Employee Stock Purchase Plan

Flexible Spending Accounts

Qualifications

• Minimum 2 years of experience in collections or related finance roles.
• Effective communication skills, both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage a portfolio of customer accounts and investigate invoice discrepancies.
• Collaborate with internal teams to resolve payment issues.
• Contribute ideas for process improvements in collections workflows.

Skills

Problem solving

Critical thinking

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking aCollections Representative to join our dynamic Robinson Fresh Financial Operations team. In this impactful role, you’ll help ensure the financial health of our growing Managed Procurement business by resolving outstanding accounts receivable issues and maintaining strong relationships with internal teams and external customers.

As a Collections Representative, you will manage a portfolio of customer accounts, investigate and resolve invoice discrepancies, and play a key role in keeping cash flow moving. If you enjoy solving problems, working with people, and being part of a fast-paced, evolving environment, this is the opportunity for you.

Apply today and help us shape a more efficient and customer-focused future in supply chain finance.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Investigate and resolve aging invoices by identifying root causes and applying critical thinking

Leverage internal systems and processes to manage collections and ensure timely payments

Collaborate with internal teams and external customers to resolve payment discrepancies and maintain strong working relationships

Escalate complex issues to senior team members or leadership when necessary

Contribute ideas for process improvements and support continuous enhancement of collections workflows

Participate in cross-functional training to gain exposure to related areas such as accounts payable and invoicing

Continue developing knowledge of collections processes and financial systems

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

High School Diploma or GED equivalent

Minimum 2 years of experience in collections, cash applications, credit, accounts payable, or a related finance role

Preferred Qualifications:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Utilize problem solving and critical thinking skills to determine root cause of aging invoices

Leverage systems functionality and established processes to resolve aging invoices

Work within established procedures and adheres to quality guidelines

Escalate complex issues to senior team members and/or leadership

Contribute ideas for process improvement

Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service

Continue to develop skills and build upon knowledge of collections process

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GED equivalent

Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Preferred:

Proficient in Microsoft Office Suite of programs

Effective and flexible communication skills

Strong customer service and interpersonal skills

Critical thinking skills and demonstrated ability to use own judgement and make sound decisions

Ability to work in fast-paced, professional, and deadline driven environment

Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$13.85 - $26.83

C.H. Robinson is seeking aCollections Representative to join our dynamic Robinson Fresh Financial Operations team. In this impactful role, you’ll help ensure the financial health of our growing Managed Procurement business by resolving outstanding accounts receivable issues and maintaining strong relationships with internal teams and external customers.

As a Collections Representative, you will manage a portfolio of customer accounts, investigate and resolve invoice discrepancies, and play a key role in keeping cash flow moving. If you enjoy solving problems, working with people, and being part of a fast-paced, evolving environment, this is the opportunity for you.

Apply today and help us shape a more efficient and customer-focused future in supply chain finance.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Investigate and resolve aging invoices by identifying root causes and applying critical thinking

• Leverage internal systems and processes to manage collections and ensure timely payments

• Collaborate with internal teams and external customers to resolve payment discrepancies and maintain strong working relationships

• Escalate complex issues to senior team members or leadership when necessary

• Contribute ideas for process improvements and support continuous enhancement of collections workflows

• Participate in cross-functional training to gain exposure to related areas such as accounts payable and invoicing

• Continue developing knowledge of collections processes and financial systems

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School Diploma or GED equivalent

• Minimum 2 years of experience in collections, cash applications, credit, accounts payable, or a related finance role

Preferred Qualifications:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Utilize problem solving and critical thinking skills to determine root cause of aging invoices

• Leverage systems functionality and established processes to resolve aging invoices

• Work within established procedures and adheres to quality guidelines

• Escalate complex issues to senior team members and/or leadership

• Contribute ideas for process improvement

• Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service

• Continue to develop skills and build upon knowledge of collections process

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED equivalent

• Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Preferred:

• Proficient in Microsoft Office Suite of programs

• Effective and flexible communication skills

• Strong customer service and interpersonal skills

• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions

• Ability to work in fast-paced, professional, and deadline driven environment

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$13.85 - $26.83

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

About the company

CH Robinson is an American Fortune 500 provider of multimodal transportation services and third-party logistics.

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