Collections Specialist - Area CA - Remote

Talentify.io; United States; Remote; Full time

Job summary

A leading company in Environmental Services is seeking a Collections Specialist. This role involves contacting customers, reconciling payments, and handling billing inquiries. Candidates should have at least 2 years of relevant experience and a strong understanding of collections processes, alongside excellent communication skills.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) plan with company match

Employee Stock Purchase Plan (ESPP)

Qualifications

• Minimum 2 years of collections experience required.
• Familiarity with customer service best practices in a collections environment is a plus.

Responsibilities

• Contact customers via phone, fax, or email to update accounts.
• Reconcile customer payments and monitor delinquent accounts.
• Document actions accurately within the system application.

Skills

Strong communication skills

Knowledge of collections transactions

Ability to engage with management

Education

High School diploma or GED

Tools

Collections software

Job description

Employer Industry: Environmental Services

Why consider this job opportunity:
- Salary up to $32.64
- Rewarding compensation and benefits package, including comprehensive medical, dental, and vision coverage
- 401(k) plan with a generous company match and Employee Stock Purchase Plan (ESPP)
- Opportunity to engage in meaningful work that contributes to sustainability and environmental responsibility
- Supportive and inclusive company culture with a strong emphasis on employee engagement
- Chance to make a positive impact on customer satisfaction and community sustainability efforts

What to Expect (Job Responsibilities):
- Contact customers via phone, fax, email, or standard letter to bring accounts to a current status
- Reconcile and apply customer payments posted on accounts, ensuring accuracy
- Monitor the status of delinquent accounts and prioritize high-priority tasks to completion
- Research customer inquiries related to billing concerns and escalate complex matters as needed
- Document actions taken on assigned accounts accurately and concisely within the system application

What is Required (Qualifications):
- Minimum of 2 years of collections or relevant experience required
- High School diploma or GED
- Thorough knowledge and understanding of collections transactions and processes
- Ability to engage with management and sales to expedite resolution of customer issues
- Strong communication skills to respond timely to requests from other departments

How to Stand Out (Preferred Qualifications):
- Experience with collections software and systems
- Familiarity with customer service best practices in a collections environment
- Previous experience in the environmental services industry or related fields

#EnvironmentalServices #CollectionsSpecialist #CareerOpportunity #Sustainability #EmployeeBenefits

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