Collections & CRM Operations Lead (Hybrid Belfast)

Story Terrace Inc.; Belfast City District; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Exclusive Raylo device lease for staff

Private Medical Insurance

Stock options for all employees

L&D budget to support your skills

Hybrid working model – 4 days in the;

33 days off, flexible to use

Enhanced parental leave

Workplace nursery scheme

Job summary

Raylo, a Belfast-based company, is hiring a brand-new role in Collections to build our capability from the ground up and shape strategy, systems and standards as the business scales. Youll use analytics to drive arrears outcomes, coordinate with external partners, and influence teams across the business.

Youll join a fast-growing, FCA-regulated environment, working hybrid with 4 days in the Belfast office and 1 day at home, delivering reporting, testing of communications, and process

Qualifications

• 5+ years experience in collections or related area, ideally in a regulated environment.
• Proficiency in Looker and spreadsheets; SQL or BigQuery is a bonus.
• Experience testing and iterating customer communications.
• Strong collaboration and influencing skills with senior stakeholders.
• Good risk and compliance judgement.
• Desirable: experience managing or coaching a team.

Responsibilities

• Own reporting and insight: go deep into collections data and turn trends into action.
• Improve arrears communications: tailor messaging and test approaches.
• Run arrears and recovery operations: manage blocking and CRA reporting end-to-end.
• Collaborate and influence across the business: partner with Data Eng, Strategy, Finance and Customer Care.
• Support the operating-model transition: help the wider business adapt to Collections changes.

Skills

Data analysis

Stakeholder management

Experimentation

Risk & compliance

Tools

Looker

SQL

BigQuery

Job description

Raylo, a Belfast-based company, is hiring a brand-new role in Collections to build our capability from the ground up and shape strategy, systems and standards as the business scales. Youll use analytics to drive arrears outcomes, coordinate with external partners, and influence teams across the business.

Youll join a fast-growing, FCA-regulated environment, working hybrid with 4 days in the Belfast office and 1 day at home, delivering reporting, testing of communications, and process