Collections Associate - AI-Driven Fintech Ops (Hybrid)

Story Terrace Inc.; Belfast City District; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Fast-track your career

Childcare Support

Parental Leave

Flexible Time Off

Hybrid Working

Learning & Development

Equity

Healthcare

Device Lease

Job summary

Raylo is seeking a Collections Associate to join our Belfast-based Operations team, helping UK customers manage accounts and arrears. You’ll handle payment arrangements, calls, chats and emails, balancing firm resolution with empathy to protect Raylo’s recurring revenue.

Around 80% of time is customer-facing, with collaboration across teams to improve workflows and outcomes. This fast-paced role offers growth in fintech collections.

Qualifications

• 3+ years of relevant experience in Collections, fintech or consumer finance.
• Strong credit risk knowledge and decision-making.
• Proficiency with data tools and AI to optimize workflows.
• Clear, actionable handovers and stakeholder communication.

Responsibilities

• Manage live customer casework – UK accounts, arrears, payment arrangements, and device returns.
• Handle complex cases and escalations.
• Deliver high-quality customer support across phone, chat and email.
• Leverage operational data and AI tools to manage workload and optimize workflows.
• Help refine processes and tooling as the operation evolves.
• Collaborate with Operations and wider teams across the business.

Skills

Collections experience

Credit risk knowledge

Data & AI literacy

Communication

Job description

Raylo is seeking a Collections Associate to join our Belfast-based Operations team, helping UK customers manage accounts and arrears. You’ll handle payment arrangements, calls, chats and emails, balancing firm resolution with empathy to protect Raylo’s recurring revenue.

Around 80% of time is customer-facing, with collaboration across teams to improve workflows and outcomes. This fast-paced role offers growth in fintech collections.