Customer Success & Operations Associate - Hybrid

Story Terrace Inc.; Belfast City District; In loco; GBP 24.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Device lease

Private medical

Stock options

Hybrid work

33 days off

Descrizione del lavoro

Raylo, the subscription infrastructure for devices, is seeking an Operations Associate in Belfast to be the first point of contact for customers, resolve queries, and deliver a high-quality service while leveraging AI tools to improve efficiency.

You’ll gain hands-on experience across Customer Success, Collections, Credit Risk, and Supply Chain & Logistics, building confidence and contributing to tooling and processes.

Competenze

• Bachelor’s degree or equivalent, preferably in a STEM subject.
• Strong communication and empathy with a customer-focused mindset.
• Customer service experience is a plus.
• Being data-driven and proactive to improve processes.

Mansioni

• Respond to customer queries across channels with timely, accurate communication.
• Apply Raylo’s processes and tools to deliver a consistent experience.
• Collaborate with teammates to manage a range of customer scenarios.
• Use data and insights to identify trends and improve performance.
• Contribute to continuous improvement of processes and tools.
• Work with cross-functional teams to support customers and the business.

Conoscenze

Strong communication

Empathy

Customer service

Data-driven

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

Raylo, the subscription infrastructure for devices, is seeking an Operations Associate in Belfast to be the first point of contact for customers, resolve queries, and deliver a high-quality service while leveraging AI tools to improve efficiency.

You’ll gain hands-on experience across Customer Success, Collections, Credit Risk, and Supply Chain & Logistics, building confidence and contributing to tooling and processes.