US Night Collections Lead

Story Terrace Inc.; Belfast City District; In loco; GBP 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Stock options

Private medical insurance

Flexible time off

Device lease

Descrizione del lavoro

Raylo in Belfast is seeking a Collections Manager to lead a US-hours night team, handling arrears, arranged payments, and escalations. You will coach staff, optimize workflows, and partner with risk and product teams to scale operations efficiently.

Successful candidates will bring 3+ years in collections leadership, strong data skills, and an ability to make principled risk calls. The role offers a fast-paced, hybrid environment with focus on delivery and customer outcomes.

Competenze

• 3+ years of experience leading teams in contact centre or collections operations.
• Experience handling arrears, payment plans, and complex casework.
• Strong data-driven decision making and risk awareness.

Mansioni

• Run the night shift for US customer hours on a fixed rotating pattern.
• Apply risk policy to make clear decisions on complex cases.
• Manage active casework across arrears, payment arrangements, and disputed accounts.
• Coach and develop Associates with real-time guidance.
• Turn shift data into actionable insights and workforce improvements.
• Collaborate with Collections, Ops, Risk and Product to feed learnings into processes.
• Shape scalable operations as US volumes grow.

Conoscenze

Team leadership

Collections/credit risk

Data literacy

Communication

Descrizione del lavoro

Raylo in Belfast is seeking a Collections Manager to lead a US-hours night team, handling arrears, arranged payments, and escalations. You will coach staff, optimize workflows, and partner with risk and product teams to scale operations efficiently.

Successful candidates will bring 3+ years in collections leadership, strong data skills, and an ability to make principled risk calls. The role offers a fast-paced, hybrid environment with focus on delivery and customer outcomes.