Collections Agent, GET STAFFED ONLINE RECRUITMENT LIMITED

Guardian Jobs; Scotland; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading debt collection provider is looking for a Collections Agent in Dumbarton, Scotland. Candidates will receive complete training, with no prior experience necessary. Benefits include a competitive salary, bonuses, structured career progression, and a friendly work environment focused on employee well-being.

Benefits

Performance Bonus (monthly)

28 Days Paid Holiday

Paid Half Day for Birthday

Employee Of the Month Scheme

Refer a Friend Scheme

Structured career progression

Free car parking

Comprehensive training provided

Flexible working hours considered

Qualifications

• Polite, outgoing, and professional individuals desired.
• No formal experience required as training is provided.
• Ability to work independently and as part of a team.

Responsibilities

• Interacting with customers to facilitate debt collection.
• Providing excellent customer service and support.
• Working within set hours from 9am to 7pm.

Skills

Listening skills

Empathy

Building rapport

Customer service

Job description

Collections Agent, GET STAFFED ONLINE RECRUITMENT LIMITED

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Collections Agent, GET STAFFED ONLINE RECRUITMENT LIMITED

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Dumbarton

Our client is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. They provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from their state-of-the-art service centre in West Dunbartonshire.

Collections Agent

£26,325 per annum (OTE of £30,525)

Permanent, Full Time

Dumbarton

Our client is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. They provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from their state-of-the-art service centre in West Dunbartonshire.

Both full-time and part-time roles are available. No experience is required as they will fully train you to excel in this role.

This is an exciting opportunity to make use of their structured career progression and available monthly performance bonus!

About The Company

How our client works is as important as the job they do. Their values are at the heart of who they are, and it’s no surprise to them that Fun is one of these core values (defined by their teams). They love that their teams enjoy work, support one another and that their workplace is friendly and inclusive. Their leaders lead by example so you can expect to feel supported and encouraged working with them.

Founded in 2008, our client has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

They are authorised and regulated by the Financial Conduct Authority. They are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Our client is proud to be a leader in driving best practice across the financial services industry and their tailored approach to each of their clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision they make.

Our client is looking for polite, outgoing and professional individuals who enjoy interacting with people. They will consider all backgrounds. If you’ve got the right skills for the job, they want to hear from you. They encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Main Criteria:

• Hours: Our client’s business currently operates between the hours of 9am and 7pm
• They are currently closed on weekends
• Immediate start date available
• Based in Dumbarton
  
  
  

What Will You Get?

• Yearly Salary starting at £26,325 (£13.50 per hour)
• OTE of £30,525
• Performance Bonus (paid monthly)
• Fixed shift pattern for FT employees
• Flexible working schedule that is considered on a case-to-case basis
• Home working can be discussed on a case-to-case basis
• Structured career progression to move into a higher-level position
• 28 Days Paid Holiday with opportunity to earn additional leave based on tenure
• Paid Half Day for Birthday
• Employee Of the Month Scheme
• Refer a Friend Scheme
• NEST pension scheme
• In job qualifications
• Internal Incentive programme (over and above bonus scheme)
• Robust and structured training provided (5-week training programme)
• Free car parking and local access to transport links
  
  
  

What Are They Looking For?

• Personality is important - Listening and questioning skills, empathy, and building rapport
• Upbeat, enthusiastic and friendly people
• Motivated to give excellent customer service
• People who want to learn, grow and progress
• Be confident using a computer and phone
• Ability to work independently and also in a team
• Previous experience is desired but is not essential for this role
  
  
  

Sounds interesting? Please send your CV for immediate consideration.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Advertising Services

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