Collections Agent

GET STAFFED ONLINE RECRUITMENT LIMITED; Scotland; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading provider of debt collection services seeks a Collections Agent in Dumbarton. No experience is needed as robust training will be provided. This role offers a competitive salary with structured career progression and various employee benefits, focusing on customer interactions and service excellence.

Benefits

Performance Bonus (paid monthly)

28 Days Paid Holiday

Employee Of the Month Scheme

Refer a Friend Scheme

NEST pension scheme

Robust and structured training

Free car parking

Flexible working schedule

Home working options

Qualifications

• No previous experience required; will train.
• Polite and professional individuals needed.
• Ability to work independently and in a team.

Responsibilities

• Interact with clients to assist with collections.
• Provide excellent customer service as a primary focus.
• Achieve performance targets through effective communication.

Skills

Listening skills

Empathy

Customer service

Motivation

Teamwork

Job description

Collections Agent

£26,325 per annum (OTE of £30,525)

Permanent, Full Time

Dumbarton

Our client is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. They provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from their state-of-the-art service centre in West Dunbartonshire.

Both full-time and part-time roles are available. No experience is required as they will fully train you to excel in this role.

This is an exciting opportunity to make use of their structured career progression and available monthly performance bonus!

About the Company

How our client works is as important as the job they do. Their values are at the heart of who they are, and it’s no surprise to them that Fun is one of these core values (defined by their teams). They love that their teams enjoy work, support one another and that their workplace is friendly and inclusive. Their leaders lead by example so you can expect to feel supported and encouraged working with them.

Founded in 2008, our client has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

They are authorised and regulated by the Financial Conduct Authority. They are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Our client is proud to be a leader in driving best practice across the financial services industry and their tailored approach to each of their clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision they make.

Our client is looking for polite, outgoing and professional individuals who enjoy interacting with people. They will consider all backgrounds. If you’ve got the right skills for the job, they want to hear from you. They encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Main Criteria:

• Hours: Our client’s business currently operates between the hours of 9am and 7pm
• They are currently closed on weekends
• Immediate start date available
• Based in Dumbarton

What Will You Get?

• Yearly Salary starting at £26,325 (£13.50 per hour)
• OTE of £30,525
• Performance Bonus (paid monthly)
• Fixed shift pattern for FT employees
• Flexible working schedule that is considered on a case-to-case basis
• Home working can be discussed on a case-to-case basis
• Structured career progression to move into a higher-level position
• 28 Days Paid Holiday with opportunity to earn additional leave based on tenure
• Paid Half Day for Birthday
• Employee Of the Month Scheme
• Refer a Friend Scheme
• NEST pension scheme
• In job qualifications
• Internal Incentive programme (over and above bonus scheme)
• Robust and structured training provided (5-week training programme)
• Free car parking and local access to transport links

What Are They Looking For?

• Personality is important – Listening and questioning skills, empathy, and building rapport
• Upbeat, enthusiastic and friendly people
• Motivated to give excellent customer service
• People who want to learn, grow and progress
• Be confident using a computer and phone
• Ability to work independently and also in a team
• Previous experience is desired but is not essential for this role

Sounds interesting? Please send your CV for immediate consideration.