Collections Agent

Search Consultancy; Glasgow; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Advisor in Glasgow. This role offers the opportunity to support customers with their financial needs while providing exceptional service. You'll join a dynamic team with a clear path for salary progression and earn commissions.

Benefits

Up to £250 monthly commission

Regular prize draws

Holiday giveaways

Qualifications

• Excellent customer service skills from contact centre or face-to-face experience.
• Strong verbal and written communication skills.
• Ability to handle challenging conversations confidently and empathetically.

Responsibilities

• Handle inbound and outbound calls to assist clients' customers with their outstanding debt.
• Maintain up-to-date account notes in the customer database after each call.
• Deliver high-quality service focusing on treating customers fairly.

Skills

Customer Service

Verbal Communication

Written Communication

Empathy

Job description

Are you experienced in delivering great customer service?

Looking for a challenge and an opportunity that can really help people?

We are proud to be working with the Zinc Group for their latest intake as they continue to grow their collections team. As a multi award-winning financial services company, they have been providing customer services and collections for nearly 14 years and you can now become part of their success story and journey.
They have a fantastic opportunity to join their collections team, helping provide customers with financial support and finding a positive outcome to ease their financial worries.
As a customer service advisor you will be offering a dedicated customer service in the following ways:


* Handle inbound and outbound calls to assist clients' customers with their outstanding debt
* Maintain up-to-date account notes in the customer database after each call
* Deliver high-quality service with a focus on treating customers fairly
To be considered for the this role you should have the following skillset:


* Possess excellent customer service skills from contact centre or face-to-face experience
* Strive to deliver exceptional customer experiences during every call
* Have strong verbal and written communication skills
* Confidently and empathetically handle challenging conversations
*
These are positions are based in their Glasgow City Centre office and are offering an immediate start. With a rotational shift pattern operating between Monday - Friday: 8am - 8pm and Saturday: 9am - 4pm so a degree of flexibility is required.

The salary for this starts at £25K and rises to £26,500 after 2 years whilst offering the opportunity of earning up to £250 commission each month and a host of incentives such as regular prize draws and holiday giveaways.

All candidates must pass a credit and disclosure check in order to be eligible for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.