Collections Specialist - Dutch Speaking

JR United Kingdom; Liverpool; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading embedded financing platform seeks a Dutch-speaking Collections Executive in Liverpool to manage customer payment issues and maintain relationships. This role is crucial in a fast-growing fintech environment, requiring strong communication skills and a proactive approach to problem-solving.

Benefits

Health and wellbeing support (EAP)

Enhanced parental leave

Subsidised lunches and late-work meal allowance

Qualifications

• Minimum 3 years in Credit Control, Collections, or Debt Recovery.
• Fluent in Dutch and English.
• Experience with insolvency processes is a plus.

Responsibilities

• Resolve under- or non-paying customer issues.
• Manage high-value arrears cases and maintain relationships.
• Negotiate solutions while adhering to laws and guidelines.

Skills

Organisation

Attention to Detail

Customer Relationship Management

Job description

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Collections Specialist - Dutch Speaking, liverpool

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Client:

Fintellect Recruitment

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Collections Executive – Netherlands (Dutch Speaking)

About the Job

About Us

We are a leading global embedded financing platform, partnering with some of the world’s most prominent e-commerce, technology, and payment service providers. Our platform enables partners to offer flexible financing products—under their own brand—to their merchant base. Through AI-driven credit risk assessments, we help more SMEs access fast, affordable funding across the UK, EU, and US.

We believe that the future of financial services lies in embedding financing into customer journeys—and we’re building the solutions to power that future.

The Role

To meet growing demand for our services, we’re looking for a Dutch-speaking Collections Executive to join our team. You will play a vital role in maintaining constructive, professional relationships with customers, ensuring timely resolution of payment issues. This is an exciting opportunity to join a fast-growing fintech and contribute to its success.

Key Responsibilities

• Provide high-quality service to resolve under- or non-paying customer issues

• Manage high-value arrears cases, considering varied and unique customer circumstances

• Handle inbound and outbound calls, and written communication, with accuracy and care

• Build positive relationships with merchants to validate their situation and achieve mutually beneficial outcomes

• Negotiate and implement solutions that balance merchant circumstances with business interests

• Collaborate across internal departments to strategize and action the most appropriate path for each case

• Ensure adherence to applicable laws and industry guidelines

• Demonstrate empathy, professionalism, and accuracy in all interactions

• Show resilience and adaptability in a fast-paced environment

• Exhibit strong business sense and enthusiasm for helping SMEs

Requirements

• Minimum 3 years of experience in Credit Control, Collections, or Debt Recovery

• Fluent in both Dutch and English

• Highly reliable, organised, and adaptable

• Strong attention to detail and confidence in working with data

• Knowledge of insolvency processes

• Entrepreneurial mindset with a proactive, can-do attitude

• Recognition as a top workplace and fintech innovator

• Health and wellbeing support (EAP)

• Enhanced parental leave

• Modern central London office

• Subsidised lunches and late-work meal allowance