Senior Collections Advisor

JR United Kingdom; Bolton; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading company in Bolton seeks a Senior Collections Advisor to join its team, offering a salary up to £35,000 plus benefits such as hybrid working and private medical insurance. The ideal candidate will excel in communication and problem-solving, providing essential support to customers in financial distress.

Benefits

Hybrid working opportunities after probation

Private Medical Insurance for you and your family

Free Office Breakfasts, Snacks & Drinks

Retail Discounts

Qualifications

• Experience in Payment Support, Collections, Reconciliations or Recoveries required.
• Outstanding communication and listening skills essential.
• Strong understanding of financial support principles desired.

Responsibilities

• Handle inbound and outbound calls with customers regarding missed payments.
• Create tailored payment plans for customers.
• Collaborate with specialist teams to support vulnerable customers.

Skills

Communication

Problem Solving

Empathy

Organizational Skills

Job description

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Senior Collections Advisor, bolton, greater manchester

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Client:

Oscar

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

We’re looking for an experienced Senior Collections Advisor to join our team based in Manchester. You will receive a base salary between £27,000 - 35,000 plus loads of great benefits including hybrid working, private health care, regular salary reviews and more!

If you’re passionate about people have a customer-centric approach, then we want to hear from you!

• Hybrid working opportunities available after successful probation
• Private Medical Insurance – for you and your family
• Free Office Breakfasts, Snacks & Drinks
• Retail Discounts

The Role:

As a key member of our Collections Team, you’ll be the first point of contact for customers navigating financial difficulties. You'll provide empathetic, solutions-focused support and play a crucial role in helping them get back on track.

We're looking for great communicators who thrive on problem-solving and genuinely care about delivering exceptional service. If you want to be part of a high-energy, forward-thinking team—this is your chance.

Duties:

• Handling inbound and outbound calls with customers regarding missed payments
• Creating tailored payment plans that work for our customers
• Collaborating with specialist teams to support customers in vulnerable situations
• Maintaining accurate records of all customer interactions
• Identifying process improvements to enhance our service
• Proactively managing your caseload and meeting key performance targets
• Experience in Payment Support, Collections, Reconciliations or Recoveries (essential)
• Outstanding communication and listening skills
• A strong understanding of financial support principles
• Empathy and a desire to help customers improve their financial wellbeing
• The ability to stay organised and prioritise workload in a fast-paced environment

If you're looking to make an impact in a vibrant finance department and grow with a supportive employer, this could be the perfect move for you.

For consideration or even for further information, please apply or contact me directly. I look forward to hearing from you.