Collections Advisor

Recruitment Solutions Northwest; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the financial sector is looking for a Collections Advisor to provide exceptional service to customers experiencing payment issues. In this role, you will manage communication across various channels, ensuring fair treatment and effective solutions tailored to customer needs. Proven experience in collections and strong computer skills are essential for success in this position.

Benefits

25 days holiday + bank holidays

Pension

EAP service and employee wellness plans

Regular employee engagement events

Qualifications

• Proven experience in a regulated collections environment.
• Ability to adapt to change and implement new ideas.
• Excellent time management skills.

Responsibilities

• Handle inbound and outbound calls and respond to emails.
• Identify and agree on fair solutions based on customer circumstances.
• Comply with the policy and FCA guidelines.

Skills

Attention to detail

Strong computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

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Benefits Include

• 25 days holiday + bank holidays
• Pension
• EAP service and employee wellness plans
• Regular employee engagement events

The role of Collections Advisor:

As a Collections Advisor, you will be the primary point of contact for customers who are experiencing problems paying their secured finance agreement. You will work closely with customers to understand their individual circumstances and agree on appropriate solutions in line with our company policy. In addition to handling inbound and outbound calls, you will also respond to emails and other forms of correspondence from customers.

Your day-to-day as a Collections Advisor:

• You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
• Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
• Guiding and supporting each customer, ensuring the best and most effective customer experience.
• Complying with the policy outlined in The Collections Manual and Customer Treatment Framework, working in accordance with FCA requirements and guidelines.
• Adhering to all aspects of Treating Customers Fairly, consistently demonstrating the company’s values and behaviors.

To be successful in the role of Collections Advisor, you will need:

• Proven experience in a regulated collections environment.
• To have the ability to adapt to change and willingness to embrace and implement new ideas.
• Strong computer skills, including proficiency with Microsoft Word and Excel.
• Attention to detail and excellent time management skills.