Senior Collections Advisor

JR United Kingdom; Warrington; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading company in the finance sector is seeking an experienced Senior Collections Advisor to join their team in Manchester. The role involves providing empathetic support to customers facing financial difficulties, developing tailored repayment plans, and ensuring exceptional service. The successful candidate will thrive in a fast-paced environment, enjoy problem-solving, and be passionate about helping others with their financial wellbeing.

Benefits

Hybrid working opportunities available after successful probation

Private Medical Insurance – for you and your family

Free Office Breakfasts, Snacks & Drinks

Retail Discounts

Qualifications

• Experience in Payment Support, Collections, Reconciliations or Recoveries (essential).
• Outstanding communication and listening skills.
• Strong understanding of financial support principles.

Responsibilities

• Handling inbound and outbound calls with customers regarding missed payments.
• Creating tailored payment plans that work for our customers.
• Collaborating with specialist teams to support customers.

Skills

Communication

Problem-Solving

Empathy

Job description

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Senior Collections Advisor, warrington, cheshire

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Client:

Oscar

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

We’re looking for an experienced Senior Collections Advisor to join our team based in Manchester. You will receive a base salary between £27,000 - 35,000 plus loads of great benefits including hybrid working, private health care, regular salary reviews and more!

If you’re passionate about people have a customer-centric approach, then we want to hear from you!

• Hybrid working opportunities available after successful probation
• Private Medical Insurance – for you and your family
• Free Office Breakfasts, Snacks & Drinks
• Retail Discounts

The Role:

As a key member of our Collections Team, you’ll be the first point of contact for customers navigating financial difficulties. You'll provide empathetic, solutions-focused support and play a crucial role in helping them get back on track.

We're looking for great communicators who thrive on problem-solving and genuinely care about delivering exceptional service. If you want to be part of a high-energy, forward-thinking team—this is your chance.

Duties:

• Handling inbound and outbound calls with customers regarding missed payments
• Creating tailored payment plans that work for our customers
• Collaborating with specialist teams to support customers in vulnerable situations
• Maintaining accurate records of all customer interactions
• Identifying process improvements to enhance our service
• Proactively managing your caseload and meeting key performance targets
• Experience in Payment Support, Collections, Reconciliations or Recoveries (essential)
• Outstanding communication and listening skills
• A strong understanding of financial support principles
• Empathy and a desire to help customers improve their financial wellbeing
• The ability to stay organised and prioritise workload in a fast-paced environment

If you're looking to make an impact in a vibrant finance department and grow with a supportive employer, this could be the perfect move for you.

For consideration or even for further information, please apply or contact me directly. I look forward to hearing from you.