Collaborative Provision Records Officer

De Montfort University; Leicester; On-site; GBP 27,000 - 35,000; Full time

Job summary

De Montfort University is seeking two Collaborative Provision Records Officers to join Registry Services. You will oversee student records for partnership students across the lifecycle, coordinating with internal colleagues and partner institutions to maintain accuracy and provide high-quality administrative support.

You will drive improvements, ensure compliance with university regulations, and deliver a responsive service to students, colleagues, and partners.

Qualifications

• Experience in Higher or Further Education administrative or student support roles.
• Experience handling large datasets and complex information.
• Strong verbal and written communication skills.
• Ability to drive process improvements and support change.
• Excellent organisational skills and ability to prioritise in a busy environment.

Responsibilities

• Oversee management of student records for partnership students across the lifecycle (admissions, registration, assessment, progression).
• Coordinate records processes with University and partner institutions and respond to enquiries.
• Prepare reports and documentation and support audit/compliance requirements.
• Drive process improvements and ensure a customer‑focussed service.
• Provide guidance on records processes and maintain accurate databases.

Skills

HE education sector experience

Large datasets

Verbal and written communication

Process improvements

Organisational skills

Job description

At De Montfort University, we're committed to delivering an outstanding student experience through effective student records management and strong partnership working. We're looking for two Collaborative Provision Records Officers to join our Registry Services team and help ensure the accurate management of student records, the delivery of high-quality administrative services and effective support for collaborative provision activities.

The Role

You will oversee the management of student records for partnership students across the student lifecycle, including admissions, registration, assessment and progression. Working closely with colleagues across the University and partner institutions, you will provide guidance on student records processes, maintain accurate records and databases, coordinate meetings and activities, respond to enquiries, and support the preparation of reports and documentation. You will also play a key role in driving process improvements, ensuring compliance with University regulations and delivering an efficient, customer-focused service.

About You

You will have experience working in a higher or further education environment, alongside experience of managing large datasets and interpreting complex information. You will be an effective communicator, able to build strong working relationships, provide advice and guidance to a range of stakeholders, and manage competing priorities in a busy environment.

You will bring:

• Experience of working in Higher or Further Education in an administrative or student support capacity.
• Experience of working with large datasets and complex information.
• Strong verbal and written communication skills.
• The ability to drive process improvements and support change.
• Strong organisational skills, with the ability to prioritise workloads and meet deadlines.

Join us and play a key role in supporting collaborative provision, maintaining accurate student records and delivering high-quality services to students, colleagues and partner institutions.

Further Information

For any queries regarding this role please contact Dave Kyffin - Head of Student Records, [e-mail].

You will be employed by Innovative Educational Partnerships Ltd (IEPL), trading as DMU People, a wholly owned subsidiary of De Montfort University (DMU). As a DMU People employee, you will receive the pay, pension, annual leave, and benefits package applicable to DMU People colleagues. Your employment will also be governed by the relevant DMU People policies and procedures.

De Montfort University is committed to providing a working and learning environment that enriches lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviours both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.

For general enquiries, please contact [e-mail]