Senior Student Records Officer

Guildhall School of Music & Drama; Greater London; Hybrid; GBP 46,000 - 51,000; Full time

Job summary

Guildhall School of Music & Drama in London is seeking a Senior Student Records Officer to join the Registry team. You will manage day-to-day student records functions and lead enrolment events, ensuring accurate progression data from enrolment to graduation.

The role requires experience in higher education in a professional services setting, confidence with student record systems (ideally SITS), and a commitment to excellent customer service.

Qualifications

• Experience in higher education in a professional services role.
• Confident in using a student records system (ideally SITS).
• Commitment to delivering high quality customer service to students.
• Collaborative and collegial mindset with excellent teamwork.

Responsibilities

• Manage day-to-day student records functions within Registry.
• Take the lead on enrolment events and student lifecycle management from enrolment to graduation.
• Oversee records for assessments and progression, including Assessment Board operation.
• Collaborate across Registry and academic departments to support stakeholders.

Skills

Higher education experience

Customer service

Teamwork

Tools

SITS

Job description

Contract: Permanent, Full Time (35 hours per week)

Salary information: £45,650 - £50,860 per annum inclusive of London Weighting

Interview date: 23 November 2026

Closing date: 6 November 2026

Location: London, UK

Senior Student Records Officer

We are seeking an enthusiastic and motivated student records specialist to join our Registry team as aSenior Student Records Officer.

The Senior Student Records Officer will be a member of the Student Records Team in Registry (part of the Student & Academic Services Directorate). This role is one of two Senior Student Records Officers in the team.

You will work collaboratively with colleagues across teams in Registry and academic departments, with a core focus on managing day to day student records functions and special projects. The role holder will play a key role in managing the student lifecycle in SITS from the point of enrolment through to graduation, taking the lead on enrolment events. This will include overseeing Registry’s management of student records for assessments and progression, including Assessment Board operation.

About you

You will have experience of working in higher education in a professional services role, supporting functions related to student records and/or assessment. You will be confident in using a student record systems (ideally SITS) for day-to-day record management with an interest in making system improvements and maximising efficiency. You will be committed to providing excellent customer service and have enthusiasm for delivering high quality experiences for students related to key events such as enrolment and graduation. You will bring a collaborative and collegial mindset with excellent team-working skills.

This is an excellent opportunity to play an important role in a team with a varied remit within a distinctive specialist institution. You will work closely with professional services and academic colleagues, contributing to an effective service for stakeholders. You will join a busy, committed and friendly Registry team and make a sustained contribution to institutional projects and enhancements.

This role is eligible for hybrid working.

Closing date: 12 noon on 6th November 2026

Interviews will be held on 23rd and 24th November 2026