Student Records and Returns Officer

Loughborough; Loughborough; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Hybrid work

Pension schemes

Gym membership

Job summary

Loughborough University is seeking a proactive Student Records and Returns Officer to join the Academic Registry. You will manage student records, ensure data quality, and coordinate ILR submissions, contributing to efficient service delivery.

The role offers a mix of on-campus and remote working where possible, with an administrative focus and opportunities for development within higher education administration. Interview process includes a data-related assessment.

Qualifications

• Experience with databases or information systems.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills.
• Desirable: Previous ILR returns or higher education administration experience.

Responsibilities

• Maintaining the accuracy and integrity of student records.
• Monitoring and improving data quality.
• Administering student record systems.
• Coordinating monthly Individualised Learner Record (ILR) submissions.
• Working collaboratively with colleagues across the University to deliver an efficient service.

Skills

Experience with databases

Analytical skills

Priority management

Communication skills

Job description

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.

We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage .

Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website .

Job details

Job title Student Records and Returns Officer Job reference REQ260742 Date posted 12/10/2026 Application closing date 09/11/2026 Location Loughborough Package Administrative Services grade 5 from £29588 to £34610 per annum. Subject to annual pay award. Job description

Full-time (1.0 FTE), Open-Ended

Loughborough University is committed to allowing its employees to work dynamically with a combination of working on campus and remotely, where possible.

Here’s more about the role and what we’re looking for:

We are seeking an enthusiastic and highly organised individual to join the Academic Registry as a Student Records and Returns Officer.

Key responsibilities include:

• Maintaining the accuracy and integrity of student records.
• Monitoring and improving data quality.
• Administering student record systems.
• Coordinating monthly Individualised Learner Record (ILR) submissions.
• Working collaboratively with colleagues across the University to deliver an efficient service.

Universities are one of this country’s greatest assets. We’re educators, employers, innovators and pioneers. We shape culture and society.

At Loughborough, we strive for better, think differently, challenge convention and take action. We are passionate about finding solutions to the major problems faced by society and the planet, and we create opportunities for those with the drive, the ambition, and the determination to apply themselvesin the pursuit of better.

The Academic Registry plays a vital role in supporting the University's academic mission and student experience. This is an excellent opportunity for someone who enjoys working with data, solving problems and delivering excellent service. This role offers the opportunity to develop expertise in student data management, statutory returns and higher education administration while contributing to key institutional priorities.

You will join a supportive and experienced team committed to collaboration, continuous improvement and delivering excellent service.

We are looking for a proactive and organised individual with experience of working in a busy administrative environment.

You will have:

• Experience of working with databases or information systems.
• Strong analytical and problem-solving skills.
• The ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills.

• A collaborative approach, including the ability to support and guide colleagues.

Previous experience of ILR returns or higher education administration is desirable but not essential, as training and support will be provided.

Why should you Apply?

With huge amount of variety in the role, there is an opportunity for you to develop and continually grow.

Informal enquiries should be directed to Hannah Ryan, Assistant Registrar (Student Data & Returns) at [e-mail]

For more information refer to the Job Description and Person Specification .

For further support with your application, please refer to our application guidance , which includes some top tips to help you when completing your application.

Candidates invited to interview can expect:

• A 30-minute assessment focused on Microsoft Excel and data-handling skills.
• A 30-45 minute panel interview with three members of staff.
• Two interview questions shared at least two days in advance.
• A printed copy of all pre-planned interview questions during the interview.

Staff from under-represented groups in higher education, including those from racialised minorities, who have a physical or invisible disability, or are neurodivergent, are particularly encouraged to apply.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional adjustments, you’d like to request please contact Hannah Ryan, Assistant Registrar (Student Data & Returns) at [e-mail] We can also offer reasonable adjustments on the job.

Interview Date: Thursday 19th November and/or Friday 20th November.

Our Benefits

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:

• Time off - generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
• Where you work - access to a range of fantastic facilities with plenty of green space across our 523-acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park
• Financial Wellbeing - competitive pay, two excellent pension schemes, and everyday savings opportunities.
• Support for you and those close to you - through our range of life event leave policies as well as access to an on-site nursery at our East Midlands campus, flexible and hybrid working options.
• Health and Wellbeing - discounted gym memberships and access to world-class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
• Travel and sustainability - access to our electric vehicle and cycle-to-work schemes, as well as a variety of travel offers to support sustainable commuting.

Discover more about the full range of rewards and benefits at Loughborough University.

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