Coffee Wholesale Sales & Ops Administrator

Roastworks Coffee Co.; Willand; On-site; GBP 17,000 - 22,000; Part time

Job summary

Roastworks Coffee Co. in Willand, UK is seeking a Sales & Operations Administrator to support day-to-day order processing, customer administration and a range of administrative tasks.

You will work with the Operations Manager, Wholesale and Roastery teams to ensure orders are processed accurately and customers receive excellent service. This role offers varied, hands-on duties with training provided and the opportunity to contribute to the growth of Roastworks.

Qualifications

• Experience in order processing, sales administration, customer service or a similar administrative role.
• Strong attention to detail and accuracy when processing orders and maintaining customer records.
• Good organisational skills and ability to manage competing priorities.
• Clear and professional communication with customers and colleagues.
• Experience using Sage 50 Accounts Professional and or Xero.
• Experience working with wholesale customers, dispatch or order fulfilment.
• Experience in a coffee, food and drink, wholesale or manufacturing environment.

Responsibilities

• Process wholesale customer sales orders accurately and coordinate dispatch.
• Monitor orders and liaise with relevant teams to support timely fulfilment.
• Maintain accurate customer information and price lists within Sage 50 Accounts Professional.
• Wholesale, retail and D2C order administration, order amendments and issue resolution.
• Support in booking transport for retail customer orders using relevant third‑party logistics booking portals
• Prepare and print the necessary transport documentation and pallet labels
• Build and maintain positive relationships with wholesale customers.
• Act as a key point of contact for enquiries about order tracking, missing or damaged stock and general account queries.
• Assist with sales invoice administration and ensure invoices are issued accurately and promptly.

Job description

Roastworks Coffee Co. in Willand, UK is seeking a Sales & Operations Administrator to support day-to-day order processing, customer administration and a range of administrative tasks.

You will work with the Operations Manager, Wholesale and Roastery teams to ensure orders are processed accurately and customers receive excellent service. This role offers varied, hands-on duties with training provided and the opportunity to contribute to the growth of Roastworks.