Coffee Team Leader: Lead, Coach & Elevate Service

Village Hotels; Greater Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Gym membership

Hotel stays: £20 across our hotels

Food & Drink 50% off

Friends & Family 25% off F&B

Mental Health support 24/7

Career development opportunities

Job summary

Village Hotels seeks a hands-on Team Leader to run a high-volume Starbucks‑branded operation within our site. You will manage the floor, motivate the team, and ensure flawless coffee service while delivering sales targets and maintaining brand standards.

You will coach staff, handle rota and payroll tasks, and drive local marketing events. A passion for guest experience and product knowledge is essential to thrive in this role.

Qualifications

• Proven leadership of a frontline hospitality team.
• Strong understanding of wage costs, par levels and sales mix.
• Commitment to food hygiene and safety standards.
• Passion for coffee and customer service excellence.

Responsibilities

• Lead and coach the team to deliver peak service during busy periods.
• Assist with payroll and rota management.
• Drive sales of high‑margin items and manage inventory levels.
• Host tastings and local marketing events to engage guests and raise brand awareness.
• Ensure cleanliness and safety standards across the venue.

Skills

Hands-on leadership

Commercial mindset

Attention to detail

Coffee product knowledge

Job description

Village Hotels seeks a hands-on Team Leader to run a high-volume Starbucks‑branded operation within our site. You will manage the floor, motivate the team, and ensure flawless coffee service while delivering sales targets and maintaining brand standards.

You will coach staff, handle rota and payroll tasks, and drive local marketing events. A passion for guest experience and product knowledge is essential to thrive in this role.