Coffee Operations Team Leader: Lead & Inspire

Village Hotel; Dudley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pay

Gym Membership

Hotel Stays

Food & Drink Discount

Friends & Family Discount

Employee Support

Job summary

Village Hotel is seeking a hands-on Team Leader to run a high-volume Starbucks operation on site. You will coach the team, manage rotas and payroll, and ensure top-quality coffee service while hitting KPIs and maintaining a lively, guest-focused atmosphere.

You will drive standards, hygiene, and local marketing activity, hosting tastings and events that engage guests and colleagues alike. If you thrive on fast-paced service and leading by example, apply now.

Qualifications

• Coaching and developing a team to perform under pressure.
• Strong understanding of wage costs, par levels and sales of high-margin items.
• Rigorous standards for food safety and hygiene.
• Passion for coffee and local marketing events.

Responsibilities

• Coach and motivate frontline team to deliver high-volume service.
• Manage payroll rota and staffing in line with forecasted demand.
• Drive QA/QC, hygiene, and safety standards and respond to audits.
• Lead with energy to hit KPIs while maintaining team morale.

Skills

Coaching

Commercial mindset

Attention to detail

Coffee knowledge

Job description

Village Hotel is seeking a hands-on Team Leader to run a high-volume Starbucks operation on site. You will coach the team, manage rotas and payroll, and ensure top-quality coffee service while hitting KPIs and maintaining a lively, guest-focused atmosphere.

You will drive standards, hygiene, and local marketing activity, hosting tastings and events that engage guests and colleagues alike. If you thrive on fast-paced service and leading by example, apply now.