Coffee Team Leader — Lead, Coach, and Drive Service

Village Hotel; Bury St Edmunds; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & Drink discount

Friends & Family discount

Mental Health support

Job summary

Village Hotel, in partnership with Starbucks, seeks a hands-on Team Leader who loves orchestrating the floor, coaching a team, and keeping coffee flowing flawlessly. You will be the Manager’s right hand, turning strategic aims into brilliant daily reality while maintaining high standards and guest-focused service.

This role blends hospitality leadership with commercial savvy, demanding energy, resilience and a true passion for great coffee in a fast-paced environment.

Qualifications

• The Natural Coach: enjoys seeing the team succeed and builds a supportive leadership culture.
• A Commercial Brain: understands par levels, wage percentages and drives high-margin sales.
• Relentless Standards: obsessed with food safety, quality and hygiene.
• The Coffee Champion: passionate about the product, tastings and local marketing.

Responsibilities

• Lead the floor during busy periods, coach the team and hit KPI targets.
• Co-manage payroll and rota scheduling to ensure smooth operations.
• Maintain high standards of cleanliness, food safety and guest service.
• Host tastings and champion local marketing events for Village customers.

Skills

Natural Coach

Commercial Brain

Relentless Standards

Coffee Champion

Job description

Village Hotel, in partnership with Starbucks, seeks a hands-on Team Leader who loves orchestrating the floor, coaching a team, and keeping coffee flowing flawlessly. You will be the Manager’s right hand, turning strategic aims into brilliant daily reality while maintaining high standards and guest-focused service.

This role blends hospitality leadership with commercial savvy, demanding energy, resilience and a true passion for great coffee in a fast-paced environment.